Veronica Lozano

• Assisted in the care of 30–50+ patients daily in a fast-paced outpatient clinic, ensuring efficient patient flow and high-quality care.
• Roomed patients, obtained and documented vital signs, medical histories, and other clinical information in Epic.
• Prepared exam rooms, maintained sterile equipment, and assisted providers during patient examinations and minor procedures while adhering to infection control protocols.
• Collected and processed laboratory specimens, performed point-of-care testing, and accurately documented results in the electronic medical record.
• Verified insurance eligibility, obtained prior authorizations, and maintained accurate patient records to support seamless clinical operations.

• Processed around 400 customer orders efficiently in a shift, handling cash and card transactions.

• Provided friendly and efficient service in a high-volume setting.

• Maintain cleanliness and organization of the establishment.

• Ensure clear communication with both customers and staff before and after transactions.

● Detailed reporting and documentation of psychiatric medical record of patients mostly of the age of 35 to 70 years old, with the supervising of the Doctor.

● Usage of medical terminology for proper elaboration of the medical records.

● Basic knowledge of psychiatric medication and the understanding of patient’s improvement after taking them.

● Assisting with around 35 patient’s medical records per week.

● Handling cash and card transactions and responsible for making the cash cut at the end of the workday.

● Addressing customers inquiries and ensuring a good customer service in a friendly environment to around more than 70 customers per day.

● In charge of maintaining the work area clean, organized, and in good condition to provide the best service to customers by the food safety guidelines of the store.

● Responsible of preparing hot/cold beverages and yogurts, fruits, oats, etc.

● Assisted in the daily operations of the bakery, including ingredients preparation, baking, and packaging of baked goods.

● Provided friendly, professional, and the best customer service possible.

● Aided in managing inventory administration, monitoring stock, placing order for ingredients, products, and supplies.

● Ensuring production processes by following the food safety guidelines.