Mykadja Browder
Lithonia,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Hairstylist
Self- Employed
Pensacola, FL
09.2022 - Current
- Educated clients on proper home hair care maintenance techniques.
- Developed relationships with new clients through referrals from existing customers.
- Organized scheduling of appointments throughout the day.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
Trainer/Manager on Duty
Cookout
Jacksonville, AL
08.2017 - 11.2022
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Developed assessment tests to evaluate trainees' knowledge of course material.
- Created schedules for staff members according to business needs.
- Reviewed daily sales reports to identify areas of improvement.
- Audited cash registers at the end of each shift for accuracy.
- Trained new employees on job duties and company policies.
Call Center Representative
Navy Federal Credit Union
Pensacola, FL
03.2022 - 09.2022
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service-related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Driver/Operations Manager
FedEx
Hampton, VA
11.2021 - 03.2022
- Delivered packages to customers in a timely and efficient manner.
- Documented daily mileage, gas, and other data.
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Analyzed data from daily reports to identify trends in production performance metrics.
Education
Some College (No Degree) - Nursing
Jacksonville State University
Jacksonville, ALSkills
- Business Management
- Relationship building and management
- Schedule Management
- Appointment Coordination
- Outstanding customer service
- Quick Learner
- Team Leadership
- Complex Problem-Solving
Timeline
Hairstylist
Self- Employed
09.2022 - Current
Call Center Representative
Navy Federal Credit Union
03.2022 - 09.2022
Driver/Operations Manager
FedEx
11.2021 - 03.2022
Trainer/Manager on Duty
Cookout
08.2017 - 11.2022
Some College (No Degree) - Nursing
Jacksonville State University
Similar Profiles
Kayla BetheaKayla Bethea
Professional Nanny at Self- EmployedProfessional Nanny at Self- Employed
Eliijah DoneganEliijah Donegan
Landscaper at Self- EmployedLandscaper at Self- Employed
Elias ErkisaElias Erkisa
TAILOR at self- employedTAILOR at self- employed