Mykaela Hague
Jonesville,NC
Summary
Reliable employee seeking customer support agent position. Offering excellent communication and good judgment. Skilled Picker Packer operating on feet for extended periods to manage large number of packages every shift. Well-organized, reliable and hardworking with solid record of exceptional productivity.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Packer
Candle Corp Of America
Elkin, NC
05.2020 - 11.2020
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Complied with safety, health and environmental regulations as prescribed by law.
- Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
- Performed routine preventive maintenance, adjustments and lubrication on equipment and production tools to maintain proper operation.
- Maintained safety and efficiency while loading over 55 pounds of glass products into packaging equipment
Sanitation Worker
PSSI Packers Sanitation Services
Wilkesboro, NC
02.2020 - 05.2020
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Dumped recyclable materials and discarded refuse at appropriate disposal sites.
- Disassembled production lines fully to avoid equipment breakdown.
- Maintained spotless restrooms and break rooms with detail-oriented approach and consistent attention.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Implemented extra protections during seasons with higher risks of infections such as flu.
- Collected, sorted and disposed of garbage and recycling from production work areas.
- Washed down facility walls, floors and doors regularly with cleaning solutions and sprayers.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Drove more than 25 miles each day to serve customers and collect 65+ pounds of discarded materials
- Handled spills in work and common areas and used proper methods to clean and sanitize each material
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness
- Sanitized surfaces, equipment and components using chemicals like formaldehyde and hydrogen peroxide
- Worked with team members from multiple departments to maintain strict cleanliness standards
- Washed down facility walls, floors and doors regularly with cleaning solutions and sprayers
- Disassembled production lines fully to avoid equipment breakdown
- Maintained spotless restrooms and break rooms with detail-oriented approach and consistent attention
- Cleaned certain pieces daily and maintained weekly, monthly and semi-annual procedures for less critical lines
- Reassembled production lines efficiently to restore production with minimal downtime
Waitress
TenTen Thai Restaurant
North Wilkesboro, NC
05.2019 - 07.2019
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Inspected dishes and utensils for cleanliness.
- Bussed and reset tables to keep dining room and work areas clean.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times
- Kept server areas clean and stocked to increase efficiency while working tables
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Suggested appropriate food and drink pairings to increase per-ticket sales
Hostess
Pirates Landing
Elkin, NC
01.2019 - 02.2019
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Used cash registers and credit card machines to cash out customers.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Kept track of event finances, initial deposits, due payments and final balances.
- Informed servers of newly seated parties for speedy service.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating and menu information.
- Assisted managers with quickly resolving service- and food-related issues.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Recorded available tables after seating each party using specialized seating software.
- Assessed large restaurant and lounge according to state and federal cleanliness standards.
- Checked and restocked server areas and organized and got change for front counter.
- Documented reservations and communicated changes to guests.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Planned and executed 10-guest parties by organizing menus, spaces and special requests
Merchandising Associate
Way To Go Merchandising
North Wilkesboro, NC
10.2018 - 02.2019
- Monitored inventory changes and ordered replenishments for stock to support customer demand.
- Worked closely with managers, suppliers, and buyers to stock retail locations.
- Maintained integrity of units and accuracy of pricing to minimize waste.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Developed partnerships with internal groups such as packaging, visual and e-commerce.
- Verified products appeared at correct locations in proper quantities.
- Monitored and analyzed sales records and consumer purchasing trends.
Front Line Crew Member
Arbys Resturant
Yadkinville, NC
06.2018 - 09.2018
- Cleaned kitchen area, counters, food preparation areas and utensils.
- Provided amazing customer service by greeting customers and quickly fulfilling orders and requests.
- Assisted guests with product knowledge and promotional information upon request.
- Used value-added suggestive-selling techniques to generate additional sales.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Cooked batches of food according to standard recipes.
- Observed customer purchases in line and differentiated between standard portions.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished serving stations with fresh food and cleaned up spills.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Reconciled receipt totals, cash and credit payments to address shortages.
Education
GED -
Elkin High School
Elkin, NC 08.2015 - 08.2019
Skills
Labeling
Box Building
Food Safety Regulations
Quality assurance
Barcode Scanners
Tagging proficiency
Teamwork
Critical thinking
Self-motivated professional
Timeline
Packer
Candle Corp Of America
05.2020 - 11.2020
Sanitation Worker
PSSI Packers Sanitation Services
02.2020 - 05.2020
Waitress
TenTen Thai Restaurant
05.2019 - 07.2019
Hostess
Pirates Landing
01.2019 - 02.2019
Merchandising Associate
Way To Go Merchandising
10.2018 - 02.2019
Front Line Crew Member
Arbys Resturant
06.2018 - 09.2018
GED -
Elkin High School
08.2015 - 08.2019