Mykahlyne (Tori) Navasie
Burlington,WA
Summary
Dynamic hospitality professional with a proven track record at Swinomish Casino & Lodge, excelling in guest relations and employee training. Adept in POS systems and food safety compliance, I foster a collaborative environment that enhances customer service and drives revenue growth. Committed to delivering exceptional experiences through effective communication and attention to detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hotel Guest Service Agent
Point Forward Hospitality
La Conner, US
07.2025 - Current
- Managed front desk operations, including making reservations and providing excellent guest service.
- Assisted with kitchen duties to ensure smooth operations.
- Maintained a welcoming and professional environment for guests.
Lead Server/Trainer
Swinomish Casino & Lodge
Anacortes, US
05.2021 - 09.2025
- Trained employees on proper food handling techniques to ensure compliance with safety guidelines.
- Utilized POS systems efficiently for order processing, payment handling, and generating reports.
- Collaborated with team members to create a positive work environment focused on delivering excellent customer service.
- Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with guests.
- Worked other jobs in case of call outs or short staffing.
Education
High school diploma -
La Conner High School
La Conner, WASkills
- Numeric skills for retail
- Hospitality and service industry background
- Attention to detail
- Guest relations
- Food preparation
- Effective communication
- POS system usage
- Phone etiquette
- Time management
- Dining service coordination
- Cash handling experience
- Hotel experience
- Food safety compliance
- Problem solving
- Revenue generation
- Team collaboration
- Employee training
- Menu knowledge
- Customer service
- Customer support
- Culinary experience
- Inventory stocking
- Food and beverage service
Certification
- MAST Permit, 10/01/24, 10/01/26
- Food Handler Certification, 10/01/24, 10/01/26
Languages
English
Timeline
Hotel Guest Service Agent
Point Forward Hospitality
07.2025 - Current
Lead Server/Trainer
Swinomish Casino & Lodge
05.2021 - 09.2025
High school diploma -
La Conner High School