Tammy Bogue
276 5th Ave , Unit 1; Manistee,MI
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
8
8
years of professional experience
Work History
Hotel Guest Service Agent
Little River Casino Resort
08.2024 - Current
- Conducted comprehensive audits to ensure compliance with financial regulations and organizational policies.
- Utilized auditing software to track progress, manage data, and ensure timely reporting of results.
- Provided exceptional customer service, addressing guest inquiries and resolving issues effectively.
- Managed check-in and check-out processes, ensuring efficiency and accuracy.
- Coordinated room assignments based on guest preferences, enhancing overall satisfaction.
- Handled payment transactions accurately, adhering to financial protocols.
BOH Kitchen Manager/Shift Leader
Fricano's
05.2023 - 07.2024
- Managed kitchen operations, ensuring compliance with health and safety regulations.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Trained and supervised kitchen staff, fostering a collaborative team environment.
- Implemented standard operating procedures to enhance efficiency in food preparation.
- Collaborated with vendors to secure high-quality ingredients at competitive prices.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas
- Delivered in-depth training to workers in food preparation and customer-facing roles
- Consistently met or exceeded local health department inspection requirements
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
C-Store Manager
Little River Casino Resort
05.2019 - 11.2023
- Led daily operations ensuring exceptional guest service and satisfaction.
- Managed staff scheduling, training, and performance evaluations to enhance team productivity.
- Developed and implemented operational procedures to streamline workflows and improve efficiency.
- Coordinated inventory management processes to maintain optimal stock levels and reduce waste.
- Analyzed financial reports to identify trends, optimize budgeting, and drive revenue growth.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
Bank Teller
Huntington National Bank
09.2017 - 05.2019
- Processed customer transactions accurately and efficiently, ensuring adherence to banking regulations.
- Assisted customers with account inquiries, providing tailored solutions to enhance satisfaction.
- Managed cash drawer, maintaining accurate records and balancing at end of shifts.
- Collaborated with management to streamline teller operations, improving overall branch efficiency.
- Conducted regular audits of cash handling procedures to ensure compliance and security standards.
Education
High School Diploma -
Oakridge High School
Muskegon05-1995
Skills
- Customer service
- Team management, building and supervision
- Time management
- Decision-making
- Guest communication
- Writing and verbal communication
- Multitasking and organization
- Food safety
- Inventory management
- Project management
- Operations management
- Project planning and development
Timeline
Hotel Guest Service Agent
Little River Casino Resort
08.2024 - Current
BOH Kitchen Manager/Shift Leader
Fricano's
05.2023 - 07.2024
C-Store Manager
Little River Casino Resort
05.2019 - 11.2023
Bank Teller
Huntington National Bank
09.2017 - 05.2019
High School Diploma -
Oakridge High School