JENNIFER N. RYDER
Irons,MI
Summary
Gaming professional with 26 years experience in the gaming industry, from front line dealer to Shift Manager. Prepared for role of table games dealer. Adept at managing high-pressure environments. Strong focus on team collaboration and achieving results, flexible with changing needs. Skilled in customer interaction, conflict resolution, and maintaining positive atmosphere on casino floor.
Experienced all games dealer, ensuring compliance with all gaming regulations and maintaining game integrity. Utilizes strong communication skills to engage with patrons and provide top-tier customer service, as well as team members. Knowledge of all casino operations and effective dispute resolution, ensuring smooth and enjoyable gaming experiences.
Overview
14
14
years of professional experience
Work History
Hotel & Golf Guest Service Agent
Caberfae Peaks
01.2026 - Current
- Delivered exceptional customer service, addressing guest inquiries and resolving issues efficiently.
- Managed front desk operations, including check-ins and check-outs, ensuring smooth guest experiences.
- Coordinated room assignments and special requests, enhancing guest satisfaction and operational flow.
- Oversaw daily cash handling procedures, maintaining accuracy in financial transactions and reporting.
- Collaborated with housekeeping to ensure timely room readiness and high cleanliness standards for guests.
- Implemented feedback mechanisms to gather guest insights, driving continuous service improvements.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
Compliance Officer
Little River Casino
08.2023 - 10.2025
- Table Games Supervisor
- Table Games Dealer (Dual Rate)
- Table Games Level II Dealer/Assistant Supervisor (Dual Rate)
- Developed and implemented compliance policies to align with regulatory standards.
- Conducted thorough audits to identify and mitigate compliance risks effectively.
- Reviewed internal controls and procedures, ensuring adherence to gaming regulations.
- Trained staff on compliance protocols, promoting a culture of accountability.
- Collaborated with management to address compliance issues and improve operational efficiency.
Director of Operations
Ted Fricano Adventures
07.2022 - 08.2023
- Oversaw daily restaurant operations to ensure exceptional customer service and satisfaction.
- Mentored and coached team members, fostering a culture of continuous improvement and professional development.
- Managed staff recruitment, training, and performance evaluations to enhance team effectiveness.
- Implemented inventory controls using POS systems to minimize waste and optimize stock levels.
- Developed and enforced operational policies to maintain compliance with health and safety regulations.
- Analyzed financial reports to identify areas for cost reduction and revenue enhancement strategies.
- Streamlined operational processes, enhancing efficiency and reducing costs across all three restaurants.
Dealer 2
Little River Casino Resort
07.2018 - 12.2022
- Dealt cards for various games, ensuring compliance with gaming regulations and house rules.
- Monitored player activity, providing exceptional customer service to enhance gaming experiences.
- Handled cash transactions accurately, maintaining integrity of funds during shifts.
- Assisted in training new dealers on game rules and operational procedures to promote consistency.
- Communicated effectively with team members to ensure smooth game operations and player satisfaction.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Excited guests through engaging conversation while dealing cards efficiently for seamless gameplay experience.
- Monitored gaming tables closely, identifying potential issues or disputes and resolving them promptly to uphold casino standards.
- Educated players about game rules as needed, clarifying any ambiguities or misunderstandings in an approachable manner.
Cage Manager/Casino Shift Manager
Monarch Casino
09.2013 - 02.2016
- Table Games Floor Supervisor
Assistant Casino Shift Manager
Ameristar
05.2012 - 09.2013
- Auditing for Regulatory Compliance. Examples include Cards and Dice, Slot Locks, and Electronic Gaming Devices, Sensitive Keys.
- Writing policy and procedure
- Responsible for ensuring superior guest service and resolving all guest service issues
- Responsible for cash handling and ensuring financial accuracies of daily functions including Title 31 requirements.
- Perform daily audits with supervisors
- Ensure game protection and game integrity while working in a fast-paced work environment
- Assisted in employee training, responsible for employee growth and development
- Responsible for employee's compliance with OSHA, including state and federal health and safety guidelines
- Responsible for managing pit operations and dealing all games
- Auditing daily and monthly financial statements, including gaming slot revenue and jackpots to ensure compliance with state law.
- Responsible for all cage department functions, including monthly financials, deposits, and the ordering of currency to maintain sufficient funds in the casino banks, kiosks, and ATM's
- Responsible for the annual department budget and negotiating annual service contracts
- Facilitated companywide training for guest service standards to existing team members and all new hires
- Responsible for the identification of service issues and execution of service improvements
- Conducted all aspects of marketing related functions including promotions and guest retention
- Responsible for managing cage team members, as well as scheduling, controlling labor costs and operating functions
- Responsible for verifying slot jackpots and progressive payouts
- Responsible for the identification, reporting, and follow-up of all aspects of guest service, including guest disputes and problem-solving issues
- Responsible for recruitment, retainment, and development of new and current guests
- Created and facilitated guest service training
- Responsible for management of high end (elite) guests and their accounts and their standing within the casino
- Built host team schedule to better accommodate staffing for casino and guests needs
- Responsible for running the gaming floor on assigned shift
- Responsible for handling compliance issues
- Responsible for game spread and table limits
- Responsible for managing the entire property
Education
Certificate - Gaming Management II
International Gaming Institute - University of Las Vegas
Las Vegas, NV01.2015
Skills
- Guest Service, Food and Beverage, and Hospitality - Forbes Accredited
- Cash Handling, Accounting, and Restaurant POS experience
- Guest Development and Retention
- Training and Development
- Alcohol Regulation - TAM Certified
- Financial Services
- Extensive Bartender and Server training
- Service Recovery
- Internal Guest Service/Team Satisfaction
- Sales and Marketing
- Policy Procedure writing and execution, including SOP’s
- Staff scheduling
- Customer loyalty
Timeline
Hotel & Golf Guest Service Agent
Caberfae Peaks
01.2026 - Current
Compliance Officer
Little River Casino
08.2023 - 10.2025
Director of Operations
Ted Fricano Adventures
07.2022 - 08.2023
Dealer 2
Little River Casino Resort
07.2018 - 12.2022
Cage Manager/Casino Shift Manager
Monarch Casino
09.2013 - 02.2016
Assistant Casino Shift Manager
Ameristar
05.2012 - 09.2013
Certificate - Gaming Management II
International Gaming Institute - University of Las Vegas