Summary
Overview
Work History
Education
Skills
Timeline
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Mykaiha Woods

Douglasville,GA

Summary

Professional with strong background in fleet management and logistics, ready to optimize operations. Skilled in coordinating schedules, managing routes, and ensuring timely deliveries. Focused on team collaboration and adaptable to changing demands. Reliable and results-oriented, with knack for problem-solving and excellent communication skills.

Overview

5
5
years of professional experience

Work History

Process Specialist

Amazon
11.2020 - 03.2025
  • Coordinated the scheduling and routing of freight deliveries to ensure accurate and timely movement between Amazon facilities
  • Acted as liaison between internal teams, drivers, and operations staff to communicate delivery updates and resolve issues
  • Monitored inbound/outbound logistics using warehouse systems and maintained consistent communication with logistics personnel
  • Maintained clear documentation of freight scheduling, load contents, and transit statuses to support operational accuracy
  • Supported cross-departmental initiatives to streamline delivery workflows and improve routing efficiency
  • Trained and supervised team members on scanning, sorting, and packaging standards to meet load-out deadlines
  • Used Microsoft tools and warehouse software to track pallet movement, analyze workflow bottlenecks, and adjust schedules accordingly
  • Collaborated with leadership to adapt delivery timelines and make dispatch decisions based on inventory needs and volume fluctuations

Inbound Unloader

UPS Freight
01.2024 - 07.2024
  • Unloaded inbound trucks and sorted packages by zone for efficient delivery routing
  • Maintained a high level of accuracy and speed in a fast-paced environment
  • Assisted team with bulk package handling and load organization
  • Followed strict safety protocols and coordinated with supervisors for shift goals
  • Contributed to maintaining dock cleanliness and package flow
  • Unloaded packages with care and placed in proper staging area.
  • Assisted other team members in navigating large loads.
  • Maintained clear communication with warehouse supervisors regarding shipment arrivals, delays, or issues encountered during the unloading process.
  • Expedited order fulfillment by quickly sorting unloaded goods into designated storage areas within the warehouse facility.

Sales Coordinator

Justice Douglasville
11.2019 - 08.2020
  • Addressed and greeted customers when entering the store and presented customers with promotional sales that were 20% to 50% off
  • Resolved customer complaints and communicated productively with management about customer issues, resulting in a 40% increase in customer satisfaction
  • Evaluated customer orders, and opened, and closed accounts at least once a day.
  • Input customer data into system, updating information regularly with changes to buying habits. Coordinated and finalized sales proposals to complete purchases.
  • Delivered exemplary customer service and support by remaining poised in most stressful situations. Fostered relationships with customers to expand customer base and retain business.
  • Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions. Implemented consultative sales techniques to generate revenues and exceed sales targets.

Education

Bachelor of Science - Public Policy

Georgia State University
Atlanta, GA
07.2025

Skills

  • Critical Thinking
  • Team Management
  • Problem Resolution
  • Computer Skills
  • Fleet Coordination
  • Dispatch Operations
  • Load Management
  • Microsoft Office & Warehouse Systems

Timeline

Inbound Unloader

UPS Freight
01.2024 - 07.2024

Process Specialist

Amazon
11.2020 - 03.2025

Sales Coordinator

Justice Douglasville
11.2019 - 08.2020

Bachelor of Science - Public Policy

Georgia State University

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