Mykala Aiken
Winston-Salem,NC
Overview
7
7
years of professional experience
Work History
Member Services Representative
State Employees Credit Union
09.2022 - Current
- Creates positive customer experiences by analyzing and identifying consumer banking needs.
- Liaises with multiple departments within the financial institution to optimize customer support.
- Responds rapidly to customers financial concerns
- Maintains adequate training to ensure quality customer care is provided.
- Uses banking compliance protocol to provide service in a work from home environment.
General Merchandiser
Target
06.2021 - 09.2022
- Responsibilities include inventory management and displaying products.
- Collaborated with store teams to monitor stock replenishment.
- Ensured a positive customer experience by focusing on product placement, pricing, and promotions.
Cashier
Lowes Home Improvement
03.2020 - 06.2021
- Facilitated a variety of monetary transactions
- Successfully managed service desk transactions which included processing returns, truck rentals, and carpet cleaners.
- Monitored and processed online shopping orders by utilizing an order management system.
Cashier
The Home Depot
03.2020 - 08.2020
- Executed all transactions within the business including returns and self checkout using standard point of sale system with integrated inventory monitoring.
- Performed mandatory closing procedures
- Replenished front end stock based on store need.
Crew Member
McDonalds
06.2017 - 01.2018
- Provided excellent customer care in fast paced environment by accurately processing orders and handling customer inquiries.
Education
Business Administration
Winston-Salem State University
Winston-Salem, NC12.2022
Skills
- Experienced in customer relations
- Self-motivated; able to learn on own initiative
- Time Management
- Recordkeeping
- Data Management
- Analytical and Critical Thinking
Timeline
Member Services Representative
State Employees Credit Union
09.2022 - Current
General Merchandiser
Target
06.2021 - 09.2022
Cashier
Lowes Home Improvement
03.2020 - 06.2021
Cashier
The Home Depot
03.2020 - 08.2020
Crew Member
McDonalds
06.2017 - 01.2018
Business Administration
Winston-Salem State University
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