Cortney Boutte
Spring
Overview
8
8
years of professional experience
Work History
Member Services Representative
Kaiser Permanente
01.2025 - Current
- Assist members with health plan questions and provide customer service support remotely.
- Help members with questions related to benefits, billing, claims, and health insurance services.
- Resolve member concerns professionally while maintaining a positive customer experience.
Supervisor
Securitas/Security
Houston, TX
12.2023 - 01.2025
- Supervised daily security operations, coordinating team schedules to optimize coverage and response times.
- Monitored surveillance systems and conducted regular inspections to uphold safety standards across facilities.
- Handled administrative tasks including reporting, performance reviews, and responding to incidents or emergencies.
- Trained security officers on proper procedures and coached them on performance improvement.
- Conducted performance evaluations for team members, providing constructive feedback to promote professional growth.
Customer Service Representative
Humana
Houston, TX
11.2018 - 11.2023
- Assisted customers by addressing inquiries and resolving issues to enhance satisfaction levels.
- Provided support in processing transactions and managing customer accounts efficiently.
- Collaborated with team members to facilitate smooth operations during peak hours.
- Assisted members with health insurance needs by phone, email, and chat.
- Responded to member questions about health insurance plans, benefits, billing, and claims.
Education
High School Diploma - undefined
Kipp Sunnyside
Houston, TX08.2014
Skills
- Attention to detail
- Staff management
- Decision-making
- Goal oriented
- Team building
- Training and mentoring
- Experienced in staff management and training, with strong decision-making and team-building skills Adept at improving operations and enhancing customer satisfaction in fast-paced environments
Timeline
Member Services Representative
Kaiser Permanente
01.2025 - Current
Supervisor
Securitas/Security
12.2023 - 01.2025
Customer Service Representative
Humana
11.2018 - 11.2023
High School Diploma - undefined
Kipp Sunnyside