Jessica Lynch
Columbus,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Member Services Representative
Wheels Up
03.2022 - 07.2023
- Personally worked to solve complex requests resulting in retention of over 10 Members.
- Listened and engaged with Members to build relationships and handle logistics of each reservation (land, air, catering, special requests).
- Implemented and communicated detailed plans to Members and Crew to solve delays.
- Worked closely with third party contractors to ensure flawless experiences for Members.
- Monitored daily flight and weather activity to facilitate smooth private flight operations.
UH-60 Helicopter Maintainer (15T)
Ohio Army National Guard
10.2018 - 10.2021
- Directly responsible for 16 personnel, including 3 Team Leaders and 13 subordinates.
- Established training sessions with team to ensure precision of job skills.
- Followed safety procedures while analyzing issues and working on aircraft.
- Performed aircraft inspections, preventative maintenance, training tasks and administrative duties.
- Proven ability to learn quickly and adapt to new situations.
International Flight Attendant
Frontier Airlines
03.2018 - 06.2021
- Completed over 3,000 hours of international and domestic flight time combined, operating on Airbus 319, 320 and 321 aircraft.
- Recognized by company leadership for defusing difficult inflight situations, as well as medical situations.
- Successfully utilized crew resource management skills and leadership experience.
- Ensured safety and comfort of all passengers in accordance with Federal Aviation Administration and airline policies and procedures.
- Personally went above and beyond while recognizing plights of others.
Chemical/Company Operations Sergeant
United States Army
06.2006 - 08.2013
- Performed simultaneous duties, managing Company Operations comprised of over 260 personnel.
- Managed team of 10 Paratroopers and 3 Non-Commissioned Officers.
- Prepared Tactical Operation Center (TOC) for training, tasks, orders, drills, briefs and mission execution.
- Served as Battalion and Company level Chemical Operations Sergeant, responsible for all preparation and execution of unit Nuclear, Biological and Chemical training for over 400 personnel.
- Established working relationships with local national personnel in various global locations to ensure safe operations while operating in hazardous environments.
Education
Bachelor of Science - Business Administration And Management
Franklin University
Columbus, OH12.2021
Skills
- Microsoft Office Suite Experience (10 years)
- Analytical and Critical Thinking
- Organization and Time Management
- Problem-Solving
- Attention to Detail
- Planning and Coordination
- Excellent Communication
Certification
- American Red Cross- Adult, Child and Baby First Aid/CPR/AED -
Date Completed: 06/22/2023
Valid Period: 2 Years
Certificate ID: 018RKAR
Timeline
Member Services Representative
Wheels Up
03.2022 - 07.2023
UH-60 Helicopter Maintainer (15T)
Ohio Army National Guard
10.2018 - 10.2021
International Flight Attendant
Frontier Airlines
03.2018 - 06.2021
Chemical/Company Operations Sergeant
United States Army
06.2006 - 08.2013
Bachelor of Science - Business Administration And Management
Franklin University