Mykayla Foster
Elara Caring
Baytown,TX
1
Language
1
Certification
10
years of professional experience
Dedicated Security Professional experienced in implementing and maintaining security protocols. Fostered positive customer experiences while ensuring operational efficiency through reliable and flexible teamwork. Managed multiple priorities with an organized approach, consistently taking on additional responsibilities to meet team objectives.
Work History
Security Officer
3 Years 2 Months- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of the building.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored CCTV cameras and alarm systems for security breach.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with the security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Documented incidents, observations, and shift activity in detailed reports.
- Responded to emergencies, coordinating evacuations and first aid support.
- Communicated with law enforcement and site leadership during security incidents.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
DSW Worker
6 Years- Assisted clients with meeting individual support plan goals, including daily living skills, vocational training and medication management.
- Transported clients to and from community gatherings and scheduled appointments.
- Created client agendas and monitored activities to ensure effective follow-through on support plans.
- Reviewed casework documentation for accuracy, clarity, detail and objectivity relevant to caseload.
- Developed guidelines and procedures for delivering self-advocacy services, enhancing client empowerment.
- Facilitated collaboration across service lines to optimize support for diverse client needs.
- Represented organization at regional meetings with state departments, associations and legislature.
Security Officer
1 Year 10 Months- Monitored CCTV, alarms, and access control systems for suspicious activity.
- Patrolled assigned areas to deter theft, vandalism, and unauthorized access.
- Responded to emergencies, coordinating evacuations and first aid support.
- Documented incidents, observations, and shift activity in detailed reports.
- Communicated with law enforcement and site leadership during security incidents.
- Trained newer officers on patrol procedures, reporting standards, and post orders.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety the top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Front Desk Clerk
1 Year 3 Months- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Processed payments, issued bills and kept drawers accurate to meet financial targets.
- Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed customer complaints and rectified issues to complete satisfaction.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Reviewed account information and individual customer charges to produce correct bills.
- Addressed and welcomed a large volume of guests to the business per day, improving overall customer service and engagement.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Set guest and group reservations and processed check-ins and check-outs.
- Investigated and independently resolved all customer complaints to boost satisfaction.
- Built professional relationships with guests through attentive service, enhancing overall guest satisfaction and loyalty.
- Responded to inquiries and room requests made online, by phone or email.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Monitored reservations to track incoming parties and special events.
- Provided administrative support to coworkers by managing peak workloads and ensuring seamless front desk operations.
- Fostered guest loyalty by offering knowledgeable support and personalized assistance to meet individual needs.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Facilitated front desk operations for busy high-volume hotel.
- Drafted and maintained incident reports, daily activity logs and other documents requested by management.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Explained and pointed out property details to guests, including dining areas, pool, spa and the fitness center.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Input customer data into reservation software and made immediate updates to reflect room changes.
- Created and optimized employee schedules for shift coverage.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Upsold packages and additional services to customers to drive business revenue.
- Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
- Secured guest valuables in main safe or individual boxes.
- Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
- Coordinated with housekeeping and maintenance teams to address room readiness and repair needs.
- Answered multi-line phones, provided property information, and routed inquiries efficiently.
- Trained new front desk staff on service standards, procedures, and system use.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Monitored lobby activity and enforced property policies to support guest safety and security.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
T.A.T Nail
3 Years 9 Months- Recommended personalized treatment to address customer needs and concerns, enhancing satisfaction.
- Introduced advanced techniques for painting and designing clients nails, elevating service quality.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Prepared workstation with necessary products and tools for efficient service delivery.and treatment room with products, equipment and supplies to facilitate services.
- Monitored, tracked and recorded client satisfaction to maintain positive ratings.
- Mentored new staff to foster skill development and improve overall salon performance.
Education
LICENSED - Hair , Skin, And Nails
High School Diploma
Skills
Patrolling
Incident response
Safety protocol compliance
Customer service
Computer savvy
Communication skills
Relationship building
Law enforcement collaboration
Reliability
Crisis response
Adaptability under stress
Team player
English fluency
Certification
- Level 2 Security License -September 2021
- Level 3 Security License-August 2026
Languages
English
Full Professional
Timeline
Security Officer
Lee College
08.2023 - CurrentRead More
Security Officer
Allied Universal
10.2021 - 08.2023Read More
DSW Worker
Elara Caring
10.2020 - CurrentRead More
Front Desk Clerk
Motel 6 /Studio 6
07.2020 - 10.2021Read More
T.A.T Nail
Tiffany Thao LE
05.2016 - 02.2020Read More
Opelousas School of Cosmetology Inc
LICENSED from Hair , Skin, And Nails
Read More
Ville Platte High School
High School Diploma
Read More