Mykayla Lopez
Odessa,TX
Summary
Experienced retail management professional focused on driving store performance through effective team collaboration and strategic planning. Skilled in inventory management, customer service, and staff development, ensuring consistent operational success. Known for adaptability and reliability in meeting changing business needs, while maintaining high standards and achieving results. Dedicated and committed to long term growth within the Company.
Overview
13
13
years of professional experience
Work History
Retail Store Manager
AT&T
01.2025 - Current
- Consistently observe and audit employee customer interactions provide consistent feedback, plans for improvement, follows up and recognition while documenting each interaction
- Managed store staffing, including scheduling, hiring, and training of new employees
- Conducted regular inventory audits to ensure accuracy and reduce shrinkage
- Implemented new polices and procedures to streamline store operations and increase employee productivity
- Ability to deescalate and effectively resolve concerns involving customers
- Analyzed sales trends to develop strategic merchandising plans that increased store profitability.
- Fostered a positive work environment, mentoring employees to achieve individual and team goals.
Assistant Retail Store Manager
AT&T
06.2020 - 01.2025
- Managed store operations, ensuring compliance with all applicable laws and regulations
- Developed and maintained strong relationships with the community to ensure confidence in our service and products. This relationship allowed me to schedule many successful and profitable events in our community.
- Consistently observe employee customer interactions and provided feedback, plans for improvement or recognition while documenting interaction
Retail Sales Consultant
AT&T
07.2018 - 06.2020
- Used point-of-sale (POS) systems to process sales, returns, and exchanges efficiently
- Trained and mentored new sales staff on customer service, product knowledge, and sales techniques
- Developed and maintained strong relationships with customers, resulting in an increase in repeat business
Level 2 Supervisor
Dish Network
02.2016 - 04.2018
- Responsible for 13-18 employees. Manage timecards, sales quotas, attendance and development
- Ensure quality assurance by listening to agent's calls, filling out coaching documents, and providing coaching assistance and recognizing progress
- Assist with escalation calls and resolve customer concerns
- Maintained a high level of professional conduct at all times, which resulted in a positive work environment
Trainer
Dish Network
05.2014 - 02.2016
- Train New employees on utilizing their tools and customer service techniques
- Adhere to a schedule and ensure each job is done efficient and effectively
- Created reports and documents as requested by the department manager
- Planned and coordinated team-building events that increased team morale and cohesion
- Developed and implemented a comprehensive training curriculum that improved employee retention
Advance Technical support
Dish Network
06.2012 - 05.2014
- Provided technical support for end-users and resolved escalated technical issues
- Provided technical support to customers over the phone and via email, resulting in high customer satisfaction rate
Education
High School Diploma -
Harlingen High School South
Harlingen, TX01-2012
Skills
- 13 years of Customer service experience
- 8 years of management experience
- 8 years of training/mentoring experience
- Strong multi-tasking
- Problem-solving
- Retail operations
- passive bilingualism in Spanish
Timeline
Retail Store Manager
AT&T
01.2025 - Current
Assistant Retail Store Manager
AT&T
06.2020 - 01.2025
Retail Sales Consultant
AT&T
07.2018 - 06.2020
Level 2 Supervisor
Dish Network
02.2016 - 04.2018
Trainer
Dish Network
05.2014 - 02.2016
Advance Technical support
Dish Network
06.2012 - 05.2014
High School Diploma -
Harlingen High School South
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