Mykel DeJae Griggs
Abilene,TX
Summary
Organized and dedicated administrative professional with successful experience in fast-paced office settings. Offering keen attention to detail, past employers would describe a hardworking team player who is also an expert in completing various clerical tasks and providing staff support. Responsible, punctual and productive when working with little to no supervision also self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Referral Specialist
Hendrick Medical Center
07.2024 - 01.2025
- Called fifteen (or more) insurance companies daily to get precertification and other benefits information on behalf of patients.
- Answered approximately twenty telephone calls per day to offer office information, answer questions, and direct calls to staff.
- Demonstrated ability to handle confidential information with discretion and integrity, and proven ability to follow all of HIPAA guidelines.
Licensed Chemical Dependency Counselor - Intern
Serenity Foundation of Texas
04.2023 - 12.2023
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Provided chemical dependency counseling services to five to ten clients per month.
- Coordinated care with other professionals to provide clients with comprehensive support.
Recovery Support Peer Specialist
Serenity Foundation of Texas
09.2022 - 04.2023
- Assisted approximately fifteen inpatient clients in obtaining employment and sober-living housing.
- Walked with more than twenty clients who graduated from inpatient treatment, simultaneously, throughout their first two years of recovery, showing them what worked for me, and assisted clients in the decision-making process now that they were clean and/or sober.
- Provided empathetic, compassionate, and face-to-face support to clients throughout inpatient treatment and up to two years past their discharge date.
Call Center Representative
Serenity Foundation of Texas
02.2022 - 09.2022
- Took inbound and placed outbound calls to a multitude of potential clients seeking recovery from active addiction.
- Assisted approximately ten clients per day in the initial intake screening to assess whether or not they qualified for inpatient treatment for drugs and alcohol.
- Accurately took down insurance information from clients over the phone and relayed it to our insurance specialist.
Chemical Dependency Technician
Serenity Foundation of Texas
10.2021 - 02.2022
- Maintained accurate client records, documenting changes in patient condition for approximately twenty clients at a time.
- Mentored a multitude of clients on substance use and life choices.
- Monitored approximately twenty clients' behavior at the same time and immediately reported changes to the Program Director.
Member Service Representative
Planet Fitness
08.2019 - 02.2021
- Checked roughly two hundred members into the gym daily by scanning their badges.
- Maintained a clean, clutter-free, and orderly front desk and lobby to create an attractive atmosphere.
- Monitored each check-in to identify delinquent accounts and collect payments.
Restaurant Server
Denny's Restaurant
04.2018 - 08.2019
- Stayed up-to-date on menu changes to help customers make food choices.
- Greeted guests, discussed specials, and took food/drink orders for fifteen to twenty-five guests per shift.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
Education
Associate of Science - Chemical Dependency Counseling
Texas State Technical College
Abilene, Texas12-2022
High School Diploma -
Haskell High School
Haskell, Texas05-2007
Skills
- Analytical Skills
- Conflict Resolution
- Detail Oriented
- Time Management
- Active Listening
- Empathy
- Communication
- Adaptability
- Teamwork
- Flexibility
- Work Ethic
- Self Motivation
Timeline
Referral Specialist
Hendrick Medical Center
07.2024 - 01.2025
Licensed Chemical Dependency Counselor - Intern
Serenity Foundation of Texas
04.2023 - 12.2023
Recovery Support Peer Specialist
Serenity Foundation of Texas
09.2022 - 04.2023
Call Center Representative
Serenity Foundation of Texas
02.2022 - 09.2022
Chemical Dependency Technician
Serenity Foundation of Texas
10.2021 - 02.2022
Member Service Representative
Planet Fitness
08.2019 - 02.2021
Restaurant Server
Denny's Restaurant
04.2018 - 08.2019
Associate of Science - Chemical Dependency Counseling
Texas State Technical College
High School Diploma -
Haskell High School
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