Mykenzie Cox

• Connect people with exceptional experiences and provides extraordinary service to each and every member and guest
• Network of relationships in the hospitality, travel, entertainment, real estate and fashion industries
• Negotiated with establishment owners
• Organized publicity for events, including flyers and posters
• Online/Social Media promotion
• Sell VIP tables
• Maintained guest list
• Increased attendance.

• On call bartender for weddings and banquets
• Served over 700 guests with prompt, efficient, friendly and quality service at all times
• Consistently kept bar and work areas clean and sanitary In compliance with bar standards and local state and federal laws
• Quickly mixed a variety of simple and complex cocktails
• Assisted with setup and teardown for 60+ functions, including 20 weddings and 25 corporate events

Key achievements:

• Commended 5x by employer for friendliness and efficiency.

• Provide the perfect service experience for restaurant patrons
• Adhere to timing standards for products and services
• Look for ways to consolidate service and increase table turns
• Serve customers in an accommodating manner
• Apply positive suggestive sales approach to guide guests
• Pre-bus tables; maintain table cleanliness, bus tables, remove dirty plates
• Provide responsible service of alcoholic beverages
• Must follow all cash handling policies and procedures

Key achievements:

• Increased bar revenue by 5% by inventing a new cocktail recipe.

• Take and prepare food and drink orders for customers of this hotel bar-restaurant
• Welcome guests and provide food and drink menus
• Collaborate with barbacks and other team members to keep facility clean, organized, and well stocked
• Process customer payments quickly and accurately
• Praised for high efficiency supporting operations at this popular local pub
• Stocked and restocked beverages, garnishes, and glassware and silverware as needed

Key achievements:

• Was told by owner, “Everybody likes you because you’re so cheerful.”

• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g
• Parties)
• Follow all relevant health department regulations
• Provide excellent customer service to guests

Key achievements:

• Maintained 99% customer satisfaction rating for 12 months in a row.

• Present menu and provide detailed information when asked (e.g
• About portions, ingredients or potential food allergies)
• Inform customers about the day’s specials
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization
• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
• Preparing alcoholic or non-alcoholic beverages for bar and patrons
• Assessing bar customers’ needs and preferences and making recommendations

Key Achievement:

• Developed a system for efficient table turnover during peak hours resulting in increased customer satisfaction scores by 10%.