Jill Zwolinski
Miami,FL
Summary
Experienced and dedicated Bar Manager with a strong background in both management and bartending. With over 6 years of both management experience and bartending expertise, I have developed a deep understanding of the industry and its demands. Known for reliability and a hardworking nature, thrives in challenging situations and consistently brings a proactive approach to every task. Committed to making meaningful contributions, driven by the desire to advance organizational goals and create a positive impact within the team.
Overview
6
6
years of professional experience
Work History
Bartender
Hampton Social, Parker Hospitality
09.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for the incoming shift, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bar Manager
Up-Down Bar, JRS Management Inc
06.2022 - 09.2024
- Lead a team of 30+ Front of House staff, including hiring, training, and evaluating performances.
- Oversaw daily operations of a high-volume venue generating 180k+ monthly while managing resources and handling staff
- Ensuring that documentation of payroll and revenue is accurate and timely
- Developed a batched cocktail menu which resulted in a 16% rise in monthly liquor revenue.
- Developed and maintained relationships with customers and suppliers through account development.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Recruited, hired and trained 20+ staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process.
Philanthropy Coordinator
UpDown, JRS Management Inc
01.2023 - 08.2024
- Enhanced public relations through monthly fundraising programs focusing on local non-profits and nearby school districts.
- Contacted corporate representatives, government officials, and community leaders to increase awareness of organizational causes and activities.
- Managed promotional initiatives and special events to grow fundraising potential.
- Identified and recommended changes to existing processes to improve accuracy and efficiency.
- Built and maintained excellent relationships through timely response to inquiries and going above and beyond to accommodate requests.
Bar Manager
DC's Pub, JRS Management Inc
10.2018 - 06.2022
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Took customer orders and capitalized on opportunities to sell special beverage and food options
- Closed out the cash register and prepared cashier report at close of business
- Improved customer service rankings by resolving issues quickly and accurately.
Education
Bachelor of Arts - Linguistics
University of Iowa
Iowa City, IA05.2022
Skills
- FOH operations oversight
- Cocktail development
- ServSafe compliance
- Mixology expertise
- Wine and liquor expertise
- Group reservations management
- Pre-shift walk-through
- Training and mentoring
- Marketing and sales experience
- Service-oriented mindset
Timeline
Bartender
Hampton Social, Parker Hospitality
09.2024 - Current
Philanthropy Coordinator
UpDown, JRS Management Inc
01.2023 - 08.2024
Bar Manager
Up-Down Bar, JRS Management Inc
06.2022 - 09.2024
Bar Manager
DC's Pub, JRS Management Inc
10.2018 - 06.2022
Bachelor of Arts - Linguistics
University of Iowa
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