Nia Upshaw
Summary
Motivated and adaptable professional with 2+ years of experience in hospitality and retail, offering strong communication, customer service, and multitasking skills in fast-paced environments. Proficient in OpenTable and Toast POS systems, with a proven ability to collaborate effectively and maintain professionalism under pressure. Passionate about healthcare and aesthetics, seeking opportunities to build a solid foundation in the medical field while working toward a long-term goal of becoming an aesthetic nurse and medical entrepreneur.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess
The Hampton Social
04.2025 - Current
- Welcoming guests, managing seating arrangements, and ensuring positive dining experiences.
- Utilizing reservation systems and handling high-volume guest flow.
- Providing exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Supporting servers, food runners, and bussers with keeping dining area ready for every guest.
Seasonal Style Associate
Target
11.2024 - 01.2025
- Assisted customers with styling and locating products during peak holiday season.
- Restocked merchandise and maintained store appearance.
- Supported team efforts to meet sales and customer satisfaction goals.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Restaurant Hostess
Sugar Factory American Brasserie
12.2022 - 11.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Personal Care Assistant
Private Family Care
03.2023 - 08.2023
- Assisted elderly family member with basic daily living tasks and companionship.
- Demonstrated empathy, time management, and reliability in a home care setting.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Hospital Volunteer Trainee
La Rabida Children's Hospital
05.2023 - 05.2023
- Completed orientation and began onboarding process to support hospitalized children.
- Gained early insight into pediatric care and emotional support in clinical settings.
- Unable to proceed due to incomplete medical documentation submission.
Remote Summer Associate
One Summer Chicago
06.2019 - 08.2019
- Participated in outreach initiatives to provide companionship for elderly individuals during COVID-19 quarantine.
- Completed virtual group projects and assignments focused on community care.
- Developed professional communication and collaboration skills in a remote setting.
Education
Joslin Perspectives Charter School
Chicago, IL05-2024
Skills
- OpenTable Reservation System
- Toast POS System
- Excellent Verbal & Written Communication
- Adaptability & Quick Learning
- Customer Service & Conflict Resolution
- Strong Reading & Writing Skills
- Team Collaboration
- Time Management
- Multitasking in Fast-Paced Environments
- Professional Phone Etiquette
- Compassionate Care
Timeline
Restaurant Hostess
The Hampton Social
04.2025 - Current
Seasonal Style Associate
Target
11.2024 - 01.2025
Hospital Volunteer Trainee
La Rabida Children's Hospital
05.2023 - 05.2023
Personal Care Assistant
Private Family Care
03.2023 - 08.2023
Restaurant Hostess
Sugar Factory American Brasserie
12.2022 - 11.2024
Remote Summer Associate
One Summer Chicago
06.2019 - 08.2019
Joslin Perspectives Charter School
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