Unique Williams
Las Vegas,NV
Summary
Dedicated hospitality professional with over 5 years of experience in retail, hospitality, and healthcare. Skilled in leading teams, resolving customer issues, and upholding safety and operational standards in dynamic environments. Committed to fostering positive experiences and relationships through effective communication and professionalism.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Store Supervisor
85c Bakery Cafe
Las Vegas, NV
11.2021 - Current
- Lead daily operations in a high-volume, fast-paced environment while delivering exceptional customer service.
- Trained and mentored team members in customer service, food safety, beverage preparation, and bakery operations to enhance service quality.
- Resolve customer concerns professionally and efficiently to ensure positive guest experiences.
- Coordinated employee schedules and staffing to optimize daily operations and meet customer demand.
- Ensure compliance with company policies, food safety regulations, and sanitation standards.
- Monitored sales performance and identified opportunities to streamline operations and enhance customer satisfaction.
- Manage cash handling procedures and reconcile registers accurately at the end of each shift.
- Foster a collaborative, team-oriented environment focused on safety, service, and operational excellence.
Hostess/Server
Crossroads Kitchen
Las Vegas, NV
02.2022 - 12.2022
- Created welcoming first impressions by greeting and assisting guests upon arrival.
- Built strong relationships with returning guests by providing attentive and personalized service.
- Managed reservations using OpenTable and coordinated efficient seating arrangements.
- Communicated effectively with kitchen and service staff to ensure timely and accurate service.
- Assisted guests with requests while maintaining composure during busy service periods.
- Provided detailed menu information and answered customer inquiries promptly.
Sales Associate
Once Upon A Child
Reno, Nevada
10.2020 - 02.2021
- Delivered friendly, personalized customer service in a fast-paced retail environment.
- Worked collaboratively with team members to create a positive customer experience.
- Assisted with inventory management, merchandising, and stock replenishment.
- Maintained organized displays and a clean shopping environment.
Sales Associate
Levis Strauss & Co
Las Vegas, Nevada
05.2018 - 08.2019
- Assisted customers by recommending products based on individual needs.
- Supported team goals while providing exceptional customer service in a fast-paced environment.
- Processed cash and POS transactions accurately and efficiently.
- Maintained an organized and welcoming sales floor.
Education
Bachelor of Science - Hospitality Management
University of Nevada, Las Vegas
Las Vegas, NV 08.2021 - 05.2025
Skills
- Safety & Compliance
- Food Safety & Sanitation
- Point-of-Sale (POS) Systems
- OpenTable Reservation System
- Team management
- Employee Training
- Customer service excellence
- Conflict Resolution
- Guest Relations
- Relationship Building
- Team Collaboration
- Problem Solving
- Task prioritization
- Time Management
- Adaptability
- Strong Verbal Communication
- Cash Handling
Timeline
Hostess/Server
Crossroads Kitchen
02.2022 - 12.2022
Store Supervisor
85c Bakery Cafe
11.2021 - Current
Bachelor of Science - Hospitality Management
University of Nevada, Las Vegas
08.2021 - 05.2025
Sales Associate
Once Upon A Child
10.2020 - 02.2021
Sales Associate
Levis Strauss & Co
05.2018 - 08.2019