Summary
Overview
Work History
Education
Skills
Timeline
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Fashionette Jackson

Fashionette Jackson

Katy,TX

Summary

Reliable Store Supervisor with 8 years of experience managing shipping, receiving and inventory operations. Excellent record of success in inventory audits and product staging. Dedicated to accurate record-keeping, worksite safety and timely issue resolution. I am also a Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.

Overview

7
7
years of professional experience

Work History

Store Supervisor

Reebok
10.2021 - Current
  • Managed all aspects of running store
  • Met or exceeded financial goals Met store quota
  • Hired and trained 6 employees
  • Handled all associates' scheduling
  • Motivated entire team
  • Assigned associates promotions
  • Handled product placement, display, and visual merchandising standards
  • Performed daily, nightly and shift drawer counts

Patient Care Assistant

Memorial Hermann Health System
02.2022 - 01.2023
  • Took patient vitals
  • Did EKG’s
  • Performed Phlebotomy tasks for each patient
  • Started IVs
  • Triaged patients
  • Comforted patients and their family
  • Transported patients to their destinations within the hospital
  • Educate patients on procedures

Customer Service Representative

American Express
01.2021 - 01.2022
  • Deliver extraordinary service on inbound calls in a fast-paced, structured customer care environment by following our Customer First philosophy
  • Consult with card members to understand their needs and tailor unique solutions for each customer, reinforcing the benefits of card membership, providing relevant product offers that deepen customer engagement and result in measurable value for our card members
  • Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections and closing sales
  • Address general and account-specific customer inquiries; provide clear and concise information and updating customer account information, as needed
  • Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
  • Meet and exceed performance goals that include, but are not limited to, customer survey results, sales rates, quality goals, compliance regulations and productivity targets

Team Supervisor

FEMA, S2G Support Services Group
09.2020 - 01.2021
  • Managing workflow
  • Training new hires
  • Creating and managing team schedules
  • Reporting to HR and senior management
  • Evaluating performance and providing feedback
  • Identifying and applying career advancement opportunities
  • Helping to resolve employee issues and disputes.

Technical Support

Apple
06.2019 - 09.2020
  • Identifies, investigates, and resolves users problems with computer software and hardware
  • Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns
  • Consults with users to determine steps and procedures taken to identify and resolve the problem
  • Applies knowledge of computer software, hardware, and procedures to solve problems
  • Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
  • Collaborates with other staff to research and resolve problems
  • Collaborates with programmers to explain errors and/or recommend modifications in programs
  • Arranges service by software or hardware vendors to repair or replace defective products
  • Maintains knowledge of technology innovations and trends
  • Performs other related duties as assigned.

Patient Care Technician

Baylor Scott & White Health
11.2018 - 05.2019
  • Performing basic medical tasks like measuring and recording vital signs
  • Listening to patients’ concerns and reporting them to nurses or other colleagues
  • Turning, moving, or relocating patients as necessary for comfort or medical care
  • Helping patients with daily tasks, like getting dressed or eating meals
  • Assisting patients with personal hygiene, like bathing or using the restroom

Assistant Manager

Justice Tween Brands
01.2016 - 10.2018
  • Managed a team of 10 associates
  • Made schedules for store employees
  • Maintained inventory
  • Evaluated employee performance and gave feedback
  • Audited cash for the store

Education

Associate - Medical Administration

Ultimate Medical Academy

Skills

  • Network Monitoring
  • Computer Hardware
  • Software Testing
  • Operating Systems
  • Network Support
  • Microsoft Windows
  • Technical Support
  • Microsoft Windows Server
  • VPN
  • Active Directory
  • Linux
  • Banking
  • Help desk
  • Negotiation
  • Recruiting
  • Payroll
  • Employee orientation
  • Interviewing
  • Bookkeeping
  • Multilingual
  • Bilingual
  • Financial Approvals
  • Time Management
  • Reading Comprehension
  • Team Leadership
  • Workload Priorities
  • Compliance Requirements
  • Company Culture and Values
  • Critical Thinking
  • Customer Order Fulfillment
  • Customer Experience Management
  • Schedule Coordination
  • Leading Staff Meetings
  • Verbal and Written Communication
  • Merchandising Trends
  • Report Generation
  • Employee Development
  • Team Development
  • Conflict Resolution
  • Bank and Safe Deposits
  • Promotional Events
  • Work Planning and Prioritization
  • Retail Merchandise Quality Standards
  • Employee Terminations
  • Restocking Oversight
  • Operations Management
  • Strategic Sales
  • Competitor Monitoring
  • Performance Review
  • Security System Monitoring
  • Employee Training
  • Sales Promotion
  • Customer Flow Monitoring
  • Employee Scheduling
  • Supply Ordering
  • Positive and Friendly
  • Loss Prevention Procedures
  • Replenishment and Recovery
  • Merchandise Quality Assurance
  • Calendar and Scheduling Software
  • Delegation and Supervision
  • Retail Industry Experience
  • Handling Complaints
  • Adaptable to Changing Demands
  • Recruitment and Training
  • Analyzing Profitability
  • Computer Proficiency
  • Reporting and Performance Analysis
  • Cash Handling and Reconciliation
  • Flexible Work Schedule
  • Systems Assessment and Improvement
  • Originality and Creativity
  • Cycle Counts and Audits
  • Implementing Pricing Strategies
  • Scheduling and Time-Tracking
  • Departmental Procedures
  • Problem Anticipation and Resolution
  • Merchandise Promotion and Display
  • Health and Safety Procedures
  • Regulatory and Legal Compliance
  • Staff Coaching and Training
  • POS Terminal Operation
  • Records Organization
  • Merchandising

Timeline

Patient Care Assistant

Memorial Hermann Health System
02.2022 - 01.2023

Store Supervisor

Reebok
10.2021 - Current

Customer Service Representative

American Express
01.2021 - 01.2022

Team Supervisor

FEMA, S2G Support Services Group
09.2020 - 01.2021

Technical Support

Apple
06.2019 - 09.2020

Patient Care Technician

Baylor Scott & White Health
11.2018 - 05.2019

Assistant Manager

Justice Tween Brands
01.2016 - 10.2018

Associate - Medical Administration

Ultimate Medical Academy

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Fashionette Jackson