Katherine Hurtado
Henderson
Summary
Energetic and customer-focused sales and hospitality professional with 3+ years of experience delivering premium guest experiences in high-volume luxury and event environments. Skilled in customer engagement, product promotion, relationship building, upselling, and creating personalized experiences that drive customer satisfaction and sales success. Experienced representing major brands in fast-paced environments while maintaining professionalism, strong communication, and attention to detail. Passionate about people, innovation, and representing premium brands with enthusiasm and confidence.
Developed valuable skills in fast-paced sales environment, focusing on customer engagement and brand promotion. Leveraging expertise in communication and relationship building to transition into new field. Seeking to apply these transferrable skills to drive success in dynamic role.
Overview
3
3
years of professional experience
Work History
Brand Ambassador
Celsius Energy Drink | Costco
Las Vegas, NV
06.2025 - Current
- Demonstrated product knowledge to answer customer inquiries effectively.
- Collaborated with team members to strategize effective marketing approaches.
- Built positive customer relationships and encouraged product purchases through personalized interactions
- Consistently maintained an energetic, professional, and sales-focused approach in a high-traffic retail environment
- Engaged customers to promote Celsius Energy Drink and enhance brand visibility.
- Optimized sales presentations by utilizing persuasive storytelling techniques that resonated with diverse customer segments.
- Increased customer loyalty through personalized sales interactions, providing expert product knowledge and recommendations.
VIP Guest Experience Associate
Mercedes Club (Formula 1 Las Vegas Grand Prix)
Las Vegas, NV
11.2025 - 11.2025
- Delivered personalized VIP experiences in a luxury Formula 1 environment
- Engaged directly with high-profile guests while maintaining premium hospitality standards
- Anticipated guest needs and provided solutions quickly in a fast-paced setting
- Represented the brand professionally while creating positive and memorable customer interactions
- Worked collaboratively with team members to ensure exceptional guest satisfaction during large-scale events
- Analyzed workflow processes and identified opportunities for process improvements across departments.
- Facilitated training sessions to mentor staff on best practices and operational standards.
Hostess / Hostess Trainer
Gallagher’s Steakhouse at NYNY
Las Vegas, NV
01.2024 - 11.2024
- Built strong guest relationships by providing attentive and personalized customer service
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Assisted with onboarding and training new hostesses on guest engagement and operational procedures
- Helped maintain smooth front-of-house operations during high-volume service periods
- Managed reservation system, optimizing seating arrangements for efficiency.
Event Server
Amazon Web Services (AWS) Corporate Events
Las Vegas, NV
11.2023 - 11.2024
- Assisted with event operations and ensured guests received a seamless experience
- Built strong relationships with clients by effectively addressing inquiries and resolving issues promptly.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
- Maintained strong attention to detail and professionalism in fast-paced event environments
- Delivered exceptional service during AWS corporate events, ensuring guest satisfaction and seamless experiences.
Education
High School Diploma -
Durango High School
Las Vegas, NVSkills
- Customer Engagement & Relationship Building
- Sales & Product Promotion
- Upselling & Brand Awareness
- Luxury & VIP Client Experience
- Brand Representation
- Strong Communication Skills
- Team Collaboration
- Fast-Paced Operations
- Problem Solving
- Attention to Detail
- OpenTable Reservation System
- Hospitality & Event Operations
- Bilingual: English & Spanish
- Sales expertise
- Staff training
- Multilingual communication
- Product demonstration
- Social media marketing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
VIP Guest Experience Associate
Mercedes Club (Formula 1 Las Vegas Grand Prix)
11.2025 - 11.2025
Brand Ambassador
Celsius Energy Drink | Costco
06.2025 - Current
Hostess / Hostess Trainer
Gallagher’s Steakhouse at NYNY
01.2024 - 11.2024
Event Server
Amazon Web Services (AWS) Corporate Events
11.2023 - 11.2024
High School Diploma -
Durango High School