Summary
Overview
Work History
Education
Skills
Timeline
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MyKenzie Teasley

Dalton,GA

Summary

Friendly and welcoming face in customer service for four years. I moved to Beaufort, SC in 2020 and became a stay at home mom. Now I am back in Georgia and looking for ways to get back out there to set a better future for my daughter and I. I am ready to learn new things and look with an open mind.

Overview

2
2
years of professional experience

Work History

SBO Customer Service Representative

MedSrv
02.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Investigated and resolved customer inquiries

Crew Member

Dunkin Dounts
10.2021 - 02.2023
  • Make sure costumers are happy with their orders
  • Make the drinks to order and make sure they go out in a timely matter
  • Make sure the mobile orders are completed
  • Help make sure everything is stocked and help take orders or cash out as needed
  • Count the tills before and and after my shift and make sure the correct amount of money is dropped in the safe

Medical Debt Collector

North American Credit Services
  • Answer calls from consumers about their accounts
  • Document the call and notate the account
  • Take payments from consumers and apply that to thier account
  • Make sure that our accounts are still correct with the client

Cashier/Sales Associate

Food City
  • Clean up minor spills quickly and safely
  • Maximize positive customer service experience
  • Helped customers find what they were looking for
  • Helped dissatisfied customers leave happy
  • Assisted in holiday setup
  • Trained cashiers for the Grand Opening
  • Assisted the floral manager in arrangements and holiday prep

Crew Trainer

Taco Bell
  • Trained new hires in the kitchen or service
  • Collect payment and handle petty cash
  • Made money drops
  • Ran the drive-thru window
  • Started the food line
  • Cleaned the lobby and the window area
  • Knew how to set up and break down the food line
  • Cleaned the Prep area

Education

Highschool diploma -

Coahulla Creek Highschool

Highschool diploma -

Northwest Georgia College & Career Academy

Skills

  • Computational Abilities
  • HIPAA Compliance
  • Problem Identification
  • Pleasant Telephone Demeanor

Timeline

SBO Customer Service Representative

MedSrv
02.2023 - Current

Crew Member

Dunkin Dounts
10.2021 - 02.2023

Medical Debt Collector

North American Credit Services

Cashier/Sales Associate

Food City

Crew Trainer

Taco Bell

Highschool diploma -

Coahulla Creek Highschool

Highschool diploma -

Northwest Georgia College & Career Academy

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MyKenzie Teasley