Alex Miller
Mountville,PA
Summary
Forward-thinking, multi talented, relationship focused professional with deep understanding of resolving customer problems with efficiency and civility. Expert in product issues with dedication to increasing productivity through close analysis of tasks. Proven history of increasing customer satisfaction.
Dreamer, Thinker, Do-er.
Overview
13
13
years of professional experience
Work History
Income Maintenance Caseworker
Commonwealth of Pennsylvania
02.2023 - Current
- Evaluated eligibility requirements for financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers as well as other relevant programs under Department administration based on state regulations.
- Skillfully interacted with customers through telephone or personal interactions to conduct interviews; interpreted policy guidelines accurately and consistently when applying them to customer cases while ensuring clear documentation of client situations
- Essential compliance with policies and procedures requires staying current on knowledge and skill changes impacting.
Prior Authorization/Patient Assistance Program Manager
Penn Medicine Lancaster General Health- Diabetes & Endocrinology
04.2021 - 02.2023
- Handled completion of prior authorization requests for specialty medications
- Championed the rights of patients encountering financial burdens or obstacles in affording medical services. Assisted vulnerable populations in obtaining affordable and quality healthcare.
- Managed appeals and successfully resolved issues with insurance providers
- Worked collectively with Providers, pharmacies, patients, and insurance companies to acquire therapy options that prioritize patient well-being
- Successfully executed end-to-end management of Patient Assistance Program projects.
Patient Care Assistant
Penn Medicine Lancaster General Hospital
11.2018 - 04.2021
- Assisted in direct patient care including toileting, bathing, feeding, and any other needs during the patients stay in the hospital
- Served on the hospitals safety committee and reported meeting minutes back to the team.
Consumer Loan Officer
Wheatland Federal Credit Union
11.2016 - 11.2018
- Processed, analyzed, and decisioned consumer loans including auto, personal, and home loans
- Processed, analyzed, decisioned, and funded indirect loans
- Communicated with dealership finance managers to resolve any conflict with indirect loans
- Collaborated with multiple teams to create and distribute promotional direct mails, e-mail blasts, and in office marketing materials
- Created a digital library of editable templates giving team members access to quality branded materials for sales and member relations
- Designed and launched digital marketing campaigns to advance communication within the credit union.
Buyer
CarMax Auto Superstore
09.2011 - 11.2016
- Achieved successful procurement of desirable vehicles as part of a productive buying group
- Achieved and maintained 'President's Club' recognition for 14 continuous months by surpassing purchasing metrics
- Achieved 'Store Champion' monthly award 6 times consecutively for excellence in leadership, accomplishing measurable results, and embracing a proactive approach towards change management.
- Played a key role in enhancing the wholesales car buying process through active participation in continuous improvement teams.
- Organized and oversaw regular community outreach efforts, collaborating with various local charities and organizations as part of CarMax Cares Committee
- Distinguished on the committee as one of only two recipients of the esteemed 'Outstanding Servant' award within the organization.
Skills
- Customer service experience
- Eligibility Determination
- Accounting basics knowledge
- Verbal Communication
- Data Archiving
- Computational abilities
- Strong client relations abilities
- Relationship Building
- Personal service background
- Verbal and written communication
- Schedule Management
- Cultural Sensitivity
References
References available upon request.
Timeline
Income Maintenance Caseworker
Commonwealth of Pennsylvania
02.2023 - Current
Prior Authorization/Patient Assistance Program Manager
Penn Medicine Lancaster General Health- Diabetes & Endocrinology
04.2021 - 02.2023
Patient Care Assistant
Penn Medicine Lancaster General Hospital
11.2018 - 04.2021
Consumer Loan Officer
Wheatland Federal Credit Union
11.2016 - 11.2018
Buyer
CarMax Auto Superstore
09.2011 - 11.2016