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A dedicated Software and Data Technician with hands-on experience in help desk, customer service, and retail sales. Skilled in Python programming, data management, web scraping, and troubleshooting. Experienced in high-volume call center environments, providing efficient customer support and resolving inquiries. Proven ability to assist customers in selecting products, deliver technical guidance, and drive sales in fast-paced retail settings. Proficient in the use of the Office suite and adept at resolving technical issues while ensuring excellent user and customer satisfaction.

Detail-oriented professional with experience in IT support and healthcare operations, specializing in system troubleshooting, data handling, and customer service. Proven ability to manage sensitive information, assist users with technical issues, and maintain compliance with privacy standards. Strong communication skills combined with technical knowledge allow for effective support across diverse environments.
Personable and dependable with keen sense for customer service and effective communication. Possesses foundational knowledge of banking procedures and cash handling, including proficiency in basic financial transactions and account management. Dedicated to providing exceptional service and ensuring customer satisfaction.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I'm also a hardworking employee with multitasking and time management abilities. Devoted to giving every customer a positive experience.
I'm a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the team. I am motivated to come in and have the view as a student seeking internship in behavioral development. I'm especially excited with areas I'm unfamiliar with and gain hands-on experience

Experienced IT professional with a strong background in wireless network configuration, encryption protocols, and network monitoring. Proficient in analysis using Wireshark, virus and malware detection, and removal techniques. Demonstrates exceptional organisational skills, problem-solving abilities, and teamwork capabilities. Skilled in DevOps, firewalling and routing, ICT training management, IT infrastructure development, application installation, and network security protocols. Adept at VPN setup proficiency, user interface understanding, anti-virus software installation, and VLANs. Committed to enhancing network security and optimising IT infrastructure for improved performance.


Mykesha Mason

Summary

Overview

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Technical Support Specialist 4

Data Entry Clerk

Assistant Manager

Education

Medical Billing & Coding Certificate - Medical Billing & Coding

Medical Billing & Coding Certificate - Medical Billing & Coding

High School Diploma - undefined

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Technical Support Specialist 4

Data Entry Clerk

Assistant Manager

Medical Billing & Coding Certificate - Medical Billing & Coding

Medical Billing & Coding Certificate - Medical Billing & Coding

High School Diploma - undefined

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