Joel F. Frias
Brooklyn
Summary
A dedicated Software and Data Technician with hands-on experience in help desk, customer service, and retail sales. Skilled in Python programming, data management, web scraping, and troubleshooting. Experienced in high-volume call center environments, providing efficient customer support and resolving inquiries. Proven ability to assist customers in selecting products, deliver technical guidance, and drive sales in fast-paced retail settings. Proficient in the use of the Office suite and adept at resolving technical issues while ensuring excellent user and customer satisfaction.
Overview
1
1
Certification
Work History
Technical Support Specialist
DEFENSOR DEL PUEBLO
- Diagnose and resolve technical issues for clients.
- Provide software and hardware troubleshooting support.
- Install and configure computer systems, ensuring optimal performance.
- Offer user support and guidance in the usage of software and systems.
Customer Service Representative
Aliroca
- Handled high-volume inbound and outbound calls in a fast-paced environment.
- Provided professional customer support, resolving inquiries and complaints efficiently.
- Maintained high customer satisfaction by delivering clear and effective communication.
Sales Representative
AutoZone
- Assisted customers in selecting auto parts, tools, and accessories based on their needs.
- Provided product recommendations and technical guidance for vehicle maintenance and repairs.
- Processed sales transactions using POS systems, ensuring accuracy and efficiency.
- Maintained inventory levels, restocked shelves, and organized merchandise.
Customer Service Representative
Teleperformance
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in maintaining accurate records of customer interactions and transactions.
- Adapted quickly to new software systems for tracking and managing customer service requests.
- Collaborated with team members to streamline service processes and improve response times.
Education
Software and Data Technician -
Instituto Tecnológico De Las Américas ITLA
Dominican Republic08-2021
No Degree -
Udemy
Skills
- Programming Languages: Python
- Technical Skills: Web Scraping, Office Suite (Excel, Word, PowerPoint, Outlook)
- Support Skills: Technical Support, Problem Solving, Hardware & Software Diagnostics
- Languages: English (Intermediate), Spanish (Native)
- Customer Service Excellence
- Sales & Upselling Techniques
- Problem-Solving Skills
Certification
Web Scraping Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Technical Support Specialist
DEFENSOR DEL PUEBLO
Customer Service Representative
Aliroca
Sales Representative
AutoZone
Customer Service Representative
Teleperformance
Software and Data Technician -
Instituto Tecnológico De Las Américas ITLA
No Degree -
Udemy