Cameron Frost

Waynesboro

Summary

Clearance: Eligible (U.S. Citizen)

Open to Relocation

Software Developer and Computer Science graduate with experience building algorithm-driven applications and cloud-supported systems. Strong foundation in Python, C/C++, SQL, AWS, and data structures, with hands-on project work involving graph-based problem solving, debugging, and performance tuning. Brings 5+ years of technical support experience resolving complex system issues and collaborating cross-functionally to deliver reliable, user-focused software.

Overview

years of professional experience

Work History

Technical Support Specialist

Amazon

Remote

05.2020 - 02.2025

Delivered high-quality support for Amazon customers, resolving complex issues efficiently and empathetically.
Diagnosed and resolved account, order, and technical issues through detailed.
Communicated effectively with customers to clarify concerns and provide accurate solutions.
Utilized multiple internal systems and tools to research, document, and respond to inquiries.
Collaborated with escalation teams to address critical or time-sensitive cases.
Analyzed customer feedback to identify patterns and recommend process improvements.
Maintained performance metrics in quality, accuracy, and response.
Adapted quickly to new software, workflows, and policy updates in a dynamic environment.
Supported cross-functional initiatives to enhance the overall customer experience.

Education

Bachelor of Science - COMPUTER SCIENCE, MINOR IN MATHEMATICS

Mississippi State University

Starkville, MS

12-2024

Skills

Programming languages: C, C, Python, SQL, MATLAB

Software and tools: Git/GitHub, Visual Studio, Visual Studio Code, Qt Creator, and Code::Blocks

Systems and platforms:

Linux, Windows, macOS, AWS (EC2, S3), and virtual environments

Core CS concepts:

Object-oriented programming, data structures & algorithms, graph theory (pathfinding), algorithm design

Testing and debugging

Unit testing, debugging, performance optimization

Development practices:

Agile software development, UML/system design, command line, system troubleshooting

Software Projects

AI Snake Game | Python, Pygame, A* Algorithm
    •    Developed an intelligent Snake game using A* pathfinding to determine optimal movement in real time
    •    Designed the game grid as nodes and edges to support graph-based decision making
    •    Implemented efficient path recalculation logic to maintain performance during dynamic gameplay

Fitness Tracker | Python, Pandas, Scikit-learn
    •    Developed Python-based data ingestion pipelines to retrieve and parse fitness data from external APIs
    •    Transformed and structured API responses using Pandas for analysis and modeling
    •    Built regression models to predict user fitness metrics and visualized trends to generate insights

Small-Scale Projects | Python, SQL
    •    Designed and implemented SQL databases for structured data storage and retrieval
    •    Developed a user-defined address book application with CRUD functionality
    •    Built a Python-based AI chatbot to automate user interaction and data queries

Timeline

Technical Support Specialist

Amazon

05.2020 - 02.2025

Bachelor of Science - COMPUTER SCIENCE, MINOR IN MATHEMATICS

Mississippi State University