William Torrey

• Applied methodical problem-solving techniques to diagnose complex technical issues, isolate root causes, and begin implementing long lasting fixes.
• Provided technical support for hardware, software, and networking issues, troubleshooting across a wide range of platforms and systems.
• Authored internal Knowledge Base articles for workers and students to streamline efficiency and reduce redundant issues.
• Documented and maintained detailed notes on ongoing and resolved problems for organization and future reference.
• Repaired hardware, installed network switches, and assisted in removing malware from compromised devices, gaining hands-on experience across various facets of the computing stack.

• Collaborated with end users to diagnose problems and communicate technical fixes, balancing precision with user understanding.

• Coached and Led swim practices and meets for children ranging from ages 6-18, providing clear and individualized feedback.
• Frequently collaborated with other coaches to design meet lineups and tailor practices to group needs.
• Prepared and maintained appropriate activity reports and daily logs.

• Fostered supportive team environment by encouraging collaboration and active participation.