Mykiya Terrell
Atlanta,GA
Summary
Versatile and dynamic, with a proven track record at Allied Universal Security, I excel in security management and customer service. Demonstrated expertise in incident reporting and a strong ability to lead teams towards achieving operational excellence. Committed to enhancing safety and satisfaction, I consistently exceed performance goals, leveraging my observant nature and report writing skills for optimal results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2024
2024
years of professional experience
Work History
Apple Bees Server
Apple Bees
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
Security Officer
Allied Universal Security
Atlanta
05.2021 - 06.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Responded quickly to incidents and assessed active situations for security concerns.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
Warehouse Worker
Stord
Atlanta, NE
09.2021 - 09.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assisted in receiving, stocking and distribution of merchandise.
- Improved record-keeping accuracy, diligently updating warehouse management system with transaction details.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
Food Service Worker
Emory Healthcare
Atlanta
11.2020 - 12.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Developed and maintained positive relationships with customers to enhance service.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Greeted customers and answered inquiries regarding menu items and specials.
- Monitored food quality and freshness throughout day.
- Cleaned and organized kitchen, dining and service areas.
- Participated in regular trainings to stay current on industry best practices and trends.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Set up and broke down food service lines quickly to maintain service flow.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Maintained accurate records of food temperatures to ensure safety standards were met.
- Ensured compliance with health and safety regulations by conducting regular kitchen inspections.
- Made food according to standard recipes with requested changes for customer satisfaction.
Housekeeper
Hyatt
Atlanta
01.2020 - 08.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Washed and put away kitchen dishes, utensils and glassware.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
Education
High School Diploma -
New Schools At Carver
Atlanta, GA05.2020
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- First Aid Training
- Visitor screening
- Attentive and Observant
- CPR Certified
- Team Leadership
- Adaptable and Flexible
- Active Listening
- Reliable and Responsible
- Honest and Dependable
- Firearms expertise
- Customer Service
- Document Preparation
- Interpreting procedures and instructions
- Report Preparation
- Personal security
- ID Verification
- Reporting skills
- First Aid Certified
- Security camera monitoring
- Patrolling
- Dispatch
Additional Information
I volunteer a lot on free days if I’m not working , I help around my community . I baby sit a friend of mine kids while she go to work , I love kids & being able to help someone out when I can makes me feel great , even when it’s no charge. I cut my grandmother grass & some of her neighbors with a lil extra money to keep above water during this time.
Timeline
Warehouse Worker
Stord
09.2021 - 09.2022
Security Officer
Allied Universal Security
05.2021 - 06.2023
Food Service Worker
Emory Healthcare
11.2020 - 12.2021
Housekeeper
Hyatt
01.2020 - 08.2020
Apple Bees Server
Apple Bees
High School Diploma -
New Schools At Carver