Mykl Taylor
Houston,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
29
29
years of professional experience
Work History
Senior Service Representative
Center Point Energy
Houston, TX, USA
04.2002 - Current
- Capitalized on opportunities to enhance customer experiences and bring in repeat business
- Worked under strict deadlines and responded to service requests and emergency call-outs
- Initiates gas service
- Performed leak Investigation
- Make repairs to gas meter sets
- Located gas lines read
Asst Manager
Aafes Food Court
Ft Walton Beach, FL, USA
04.1996 - 08.2001
- Company Overview: Ft Walton Beach Fl Eglin Airforce Base, FL
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
- Cultivated customer loyalty by training team members in industry-leading service standards
- Produced monthly sales and performance reports, supporting operational planning and strategic decision making
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Evaluated employee performance and developed improvement plans
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
- Enforced company policies and procedures to strengthen operational standards across departments
- Delegated daily tasks to team members to optimize team productivity
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Completed inventory audits to identify losses and project future demands
- Organized schedules, workflows and shift coverage to meet expected business demands
- Ft Walton Beach Fl Eglin Airforce Base, FL
Education
IT - Information Technology
University of Phoenix
Tempe, AZAssociate of Science: Associate of Arts - IT/Web Design
University of Phoenix
Tempe, AZ05.2011
High School Diploma -
Cheney High School
Cheney, WA06.1995
Skills
- Troubleshooting skills
- Repair expertise
- Gas meter installation
- Technical documentation
- Data gathering and analysis
- Solid independent worker
- Strong work ethic
- Solid communication skills
- Good mechanical aptitude
- Customer service skills
- Product and service knowledge
- Customer relations
- Staff development
- Inventory control
- Staff training and development
- Project management abilities
- Customer rapport
Accomplishments
Dean's List recognition remarkable accomplishment GPA 3.50
University of phoenix President List GPA 3.70
Timeline
Senior Service Representative
Center Point Energy
04.2002 - Current
Asst Manager
Aafes Food Court
04.1996 - 08.2001
Associate of Science: Associate of Arts - IT/Web Design
University of Phoenix
High School Diploma -
Cheney High School
IT - Information Technology
University of Phoenix