Summary
Overview
Work History
Education
Skills
References
Timeline
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Audrey Barbee

Audrey Barbee

Wyandotte,MI

Summary

Dynamic customer service professional with extensive experience at Hanover Insurance, excelling in policy management and call handling. Proven ability to foster strong client relationships and enhance team collaboration, consistently delivering top-rated assistance. Recognized for attention to detail and a commitment to achieving customer satisfaction in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Senior Service Representative

Hanover Insurance
Howell, MI
04.2022 - Current
  • Provided excellent customer service by addressing customer needs in a timely fashion.
  • Managed incoming calls from customers seeking assistance with certificates, and other policy changes.
  • VOICE: Worked with the offshore processing team to complete policy changes.
  • SME answered calls from fellow representatives seeking help with day-to-day tasks.
  • Concierge calls daily for Service Agent teams, helping with billing questions, certificates, payments over the phone, and more.
  • Worked with underwriters to complete renewal quotes.
  • Familiar with UWWS, IPS, emailing for policy changes to CLP, and working directly with agents daily for various needs.

Warehouse Associate

Amazon Fulfillment Center
Romulus, MI
04.2020 - 04.2022
  • Finding stock and merchandise in the warehouse.
  • Processing all labels and placement of materials accordingly.
  • Routinely cleaning areas and shipping containers to maintain a safe work environment.
  • Keeping a friendly and professional communication with teammates to keep productivity at its best.

Waitress

Joes Coney Island
Belleville, MI
08.2010 - 04.2022
  • Responsible for greeting and seating guests.
  • Recording orders accurately and coordinating with the kitchen staff in order to get the customers dishes out correctly.
  • Maintaining composure in stressful situations as well as helping teammates when necessary.
  • Maintained the highest standard of safety and hygiene throughout the restaurant.

Inbound Call Center Representative

PSCU
Dearborn, MI
10.2019 - 04.2020
  • Developed highly empathetic client relationships.
  • Worked under strict guidelines and was given positive coaching techniques to improve my skills.
  • Reduced fraud by protecting clients account from unauthorized transactions.

Inside Sales Agent/ Real estate Agent

Pink Door Reality
Taylor, MI
02.2018 - 08.2019
  • Ensure high levels of customer satisfaction through excellent sales service.
  • Assess customers needs and provide assistance and information on potential home leads.
  • Coordinated with seller’s agents and buyer’s agents regularly to reach a common goal.
  • Remain knowledgeable on programs offered and discuss available options to suit each client’s needs.
  • Team up with co-workers to ensure proper customer service.
  • Build productive trust relationships with customers.

Education

High School Diploma -

Lincoln Consolidated High School

Real Estate License -

Michigan Institute of Real Estate

Dental Assistant certification -

Everest Institute
Dearborn

Skills

  • Experienced and driven in customer service roles, possesses excellent communication skills, allowing for the cultivation of positive, mutually beneficial business relationships, and a passion for providing top-rated assistance to clients while constantly striving to honor the mission of a company
  • Policy management
  • Call handling
  • Billing inquiries
  • Team collaboration
  • Time management
  • Attention to detail

References

  • Rachel Holly Team Lead at Hanover 810-588-8742
  • Pam Hattie, Manager at Pink Door Reality, 313-999-2051
  • Rickey Cranford, Manager at PSCU, 586-690-2020
  • Zaid Aldahbi, Owner at Joes Coney Island, 313-800-2018
  • Donte Stafford, Floor Manager at Amazon, dontesta@amazon.com

Timeline

Senior Service Representative

Hanover Insurance
04.2022 - Current

Warehouse Associate

Amazon Fulfillment Center
04.2020 - 04.2022

Inbound Call Center Representative

PSCU
10.2019 - 04.2020

Inside Sales Agent/ Real estate Agent

Pink Door Reality
02.2018 - 08.2019

Waitress

Joes Coney Island
08.2010 - 04.2022

High School Diploma -

Lincoln Consolidated High School

Real Estate License -

Michigan Institute of Real Estate

Dental Assistant certification -

Everest Institute

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