Mykola Lozinskyi
Harwood Heights,IL
Summary
Accomplished Customer Experience Agent with a proven track record at AGI Ground Inc, specializing in complaint handling and team training. Leveraged English, Ukrainian, and Russian proficiencies to elevate customer service standards, achieving significant improvements in customer satisfaction. Expert in conflict management and database research, consistently enhancing team capabilities and customer experience outcomes.
Overview
3
3
years of professional experience
Work History
Customer Experience Agent
AGI Ground Inc
06.2022 - Current
- Delivered exceptional customer service utilizing telephone, online chat, and email platforms.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
- Ensured accurate documentation of customer communications in internal system for reference and analysis purposes.
- Proactively addressed customer concerns, promptly escalating critical requests for timely resolution.
- Cooperated closely with other departments to support achievement of customer experience outcomes.
Customer Experience Agent
Total Airport Services Inc.
07.2021 - 05.2022
- Delivered exceptional customer service utilizing telephone, online chat, and email platforms.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
- Ensured accurate documentation of customer communications in internal system for reference and analysis purposes.
- Proactively addressed customer concerns, promptly escalating critical requests for timely resolution.
- Cooperated closely with other departments to support achievement of customer experience outcomes.
Education
Associate of Science - Pre-med
William Rainey Harper College
1200 W Algonquin Rd, Palatine, IL 6006705.2025
Skills
- Complaint Handling
- Team Training
- Conflict Management
- Database Research
- Request management
- Customer Service
- [Language] English/Ukrainian/Russian
- De-Escalation Techniques
- Computer Skills
- Active Listening
- Data Entry
- Time management abilities
Languages
English
Ukrainian
Russian
Timeline
Customer Experience Agent
AGI Ground Inc
06.2022 - Current
Customer Experience Agent
Total Airport Services Inc.
07.2021 - 05.2022
Associate of Science - Pre-med
William Rainey Harper College
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