MYKYLA LOVE
Brooklyn,NY
Summary
Accomplished customer service representative and team lead with over 8 years of experience in enhancing customer satisfaction through effective problem-solving and team management. Demonstrates strong analytical skills and a commitment to improving patient care and clinic operations, as evidenced by successful roles in healthcare and scheduling. Passionate about fostering teamwork and communication to achieve operational excellence and customer satisfaction. I'm relocating to Brooklyn New York on January 11,2025
Overview
10
10
years of professional experience
1
1
Certification
Work History
APPOINTMENT SCHEDULER
St. John's Community Health Warner Traynham Clinic
Los Angeles
05.2024 - Current
- Efficiently manage patient appointments, enhancing clinic workflow and ensuring smooth operations with a focus on patient care and satisfaction
- Coordinate with medical staff to optimize scheduling, fostering a team-oriented approach to improve patient access and clinic efficiency
- Analyze appointment trends to streamline booking processes, reducing patient wait times and increasing clinic throughput
- Consistently achieve high patient satisfaction by maintaining punctuality and accuracy in appointment scheduling, contributing to clinic success
- Meticulously handle scheduling tasks, ensuring all appointments are accurately logged and confirmed, minimizing errors and enhancing clinic reliability
- Facilitate communication between departments, promoting teamwork and ensuring seamless clinic operations
EVS Housekeeper
Children's Hospital Los Angeles
Los Angeles, CA
01.2022 - 05.2024
- Collaborated with medical teams to enhance patient care, ensuring safety and quality standards
- Executed patient care plans efficiently, improving outcomes through detailed attention
- Streamlined processes with healthcare professionals, fostering teamwork and harmony
- Monitored patient vitals accurately, maintaining high standards in safety and care
- Embraced new challenges eagerly, demonstrating commitment to professional growth
- Led initiatives to enhance patient documentation accuracy, reinforcing compliance with healthcare regulations and improving overall care quality
- Facilitated interdisciplinary communication, enabling seamless patient transitions and contributing to a cohesive healthcare team dynamic
- Implemented strategic process improvements, achieving measurable enhancements in patient care delivery and operational effectiveness
- Conducted thorough patient assessments, identifying critical health changes promptly and ensuring swift intervention for improved patient outcomes
- Enhanced patient care by mentoring new CNAs, resulting in improved team performance and patient satisfaction
- Notified supervisors about unsafe conditions or potential hazards within the facility premises.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Followed infection control protocols when disposing of used linens and trash bags.
Team Member
McDonald's Restaurant
Dallas , TX
02.2021 - 01.2022
- Organized inventory shelves for easy access and maintenance of stock levels.
- Answered phone calls regarding inquiries about products or services.
- Worked hard to learn required tasks quickly to maximize performance.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained positive working relationship with fellow staff and management.
- Operated cash registers to process payments from customers.
- Greeted customers courteously and assisted them with their queries.
CUSTOMER SERVICE REPRESENTATIVE/TEAM LEAD
Spectrum
Dallas, TX
02.2015 - 01.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- De-escalated problematic customer concerns
- Maintained calm, friendly demeanor
- Maintained knowledge of current promotions
- Exchange guidelines
- Payment policies and security practices
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Met customer call guidelines for service levels
Education
ASSOCIATE'S DEGREE -
Jackson State University
Jackson, ms05.2017
HIGH SCHOOL DIPLOMA -
Wingfield High School
Jackson, MS05.2013
Skills
- Analysis
- Law enforcement
- Customer support
- Customer service
- Call center
- Assistant Manager
- Bus driving
- Cash handling
- Baking
- Team management
- Grocery store
- Warehouse
- Dispatching
- Patient care
- Process improvement
- Problem solving
- Customer engagement
- Cna
- Team collaboration
Certification
- Food Handler Certification
- First Aid Certification
- CPR Certification
Languages
English, Highly proficient
Licenses
- Commercial Lines License
- Forklift
- Certified Nurse Assistant
Timeline
APPOINTMENT SCHEDULER
St. John's Community Health Warner Traynham Clinic
05.2024 - Current
EVS Housekeeper
Children's Hospital Los Angeles
01.2022 - 05.2024
Team Member
McDonald's Restaurant
02.2021 - 01.2022
CUSTOMER SERVICE REPRESENTATIVE/TEAM LEAD
Spectrum
02.2015 - 01.2022
ASSOCIATE'S DEGREE -
Jackson State University
HIGH SCHOOL DIPLOMA -
Wingfield High School