Mykyta Kandzyuba
Philadelphia,PA
Summary
Seasoned operations manager with a successful history at LobsterRolls&More, consistently delivering exceptional customer service. Demonstrates expertise in vendor relationship management and commercial driving, enhanced by strong communication abilities. Notable achievements include significant improvements in efficiency and customer satisfaction through strategic route management and meticulous quality control. Committed to leveraging operational skills to drive further enhancements in service delivery.
Overview
2
2
years of professional experience
Work History
Festival Food Vendor Manager
LobsterRolls&More
Philadelphia, PA
07.2024 - 01.2025
- Set up and broke down the food booth station, ensuring cleanliness and organization.
- Coordinated with event organizers for food booth participation in local events and festivals.
- Assisted customers with menu item selection, order accuracy, and payment processing.
- Organized and maintained stock of food items for sale.
- Collaborated with other members of sales team to reach targets.
- Cleaned and sterilized kitchen utensils and cookware, non-disposable guest utensils, plates and trays and kitchen and serving areas.
- Managed daily operations of food booth, ensuring smooth service and customer satisfaction.
- Managed scheduling for staff, ensuring adequate coverage during peak hours.
- Operated kitchen equipment such as fryers, ovens, grills, steamers.
- Taught and trained new sales personnel on customer service and sales techniques.
- Prepared work station before opening to ready dishes, utensils, cookware and registers for daily operations.
- Communicated effectively with other staff members to ensure efficient operations.
Flower Delivery Driver
Amaranthflorist
Philadelphia, PA
01.2023 - 05.2024
- Reported any issues or damage to supervisor immediately upon returning from deliveries.
- Maintained cleanliness and organization of work area and vehicles.
- Answered phone calls promptly and accurately taking messages or providing information as needed.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Communicated effectively with team members regarding changes in schedule or address updates.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Checked flowers for quality before loading onto delivery vehicle.
- Demonstrated excellent customer service skills while interacting with clients.
- Resolved customer complaints in a professional manner when necessary.
- Adhered to all company policies regarding safety regulations while operating the delivery vehicle.
- Loaded and unloaded floral deliveries onto delivery vehicle.
- Contacted customers prior to delivery to coordinate delivery times.
Non CDL Truck Driver
Miledy Services LLC
Philadelphia , PA
08.2022 - 12.2022
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Assisted with loading and unloading activities when necessary to help ensure efficient operations.
- Kept accurate records of deliveries made by noting names and addresses of customers on delivery documents.
- Performed daily pre-trip inspections of the truck, including checking fluid levels and tire pressure.
- Planned routes using personal knowledge and GPS mapping software to optimize strategies.
- Operated heavy-duty trucks and trailers to complete long-distance deliveries of products.
- Verified load counts against shipping papers; notified supervisor if discrepancies were found.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Communicated with dispatcher to relay and receive information about route changes and delays, quickly adjusting plans to maintain schedules.
- Maintained logbook of working hours, following federal regulations on rest breaks.
- Loaded and unloaded freight, paying special attention to fragile items and carefully security every load for optimal protection and balance.
- Delivering loads around country.
Education
High School Diploma -
George Washington High School
Philadelphia, PA07-2020
Skills
- Strong communication skills
- Food safety
- Inventory management
- Quality control analysis
- Food allergies
- Vendor relationship management
- Commercial driving
- Transportation safety
- Auto delivery
- Vehicle inspection
- Lift up to 50 or more pounds
- Loading and unloading
- Long-haul driving
- Route management
Languages
Ukrainian
Native/ Bilingual
Russian
Full Professional
Polish
Limited
Affiliations
- Photography
- Photo editing
- Painting
Timeline
Festival Food Vendor Manager
LobsterRolls&More
07.2024 - 01.2025
Flower Delivery Driver
Amaranthflorist
01.2023 - 05.2024
Non CDL Truck Driver
Miledy Services LLC
08.2022 - 12.2022
High School Diploma -
George Washington High School
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