MYLAH DUNSON
Lexington,Kentucky
Summary
Experienced healthcare professional prepared for role with strong emphasis on patient care coordination and administrative efficiency. Known for fostering team collaboration and adapting seamlessly to changing priorities. Proficient in managing outpatient schedules, handling patient inquiries, and ensuring smooth clinic operations. Reliable and focused on achieving results, leveraging strong organizational and communication skills to drive success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Outpatient Coordinator
SUN Behavioral Health
2025.12 - Current
- Coordinated patient scheduling and appointment management to optimize clinic operations.
- Developed and maintained comprehensive patient records using electronic health record (EHR) systems.
- Implemented communication strategies between patients and clinical staff, enhancing service delivery efficiency.
- Maintained accurate patient records, ensuring compliance with regulatory requirements and confidentiality guidelines.
- Provided excellent customer service, addressing concerns and answering questions from patients and family members.
- Enhanced patient experience by coordinating efficient outpatient scheduling and streamlining appointment processes.
Phlebotomist/Specimen Collector
Gravity Diagnostics
2022.10 - 2026.01
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Trained new phlebotomists on best practices, techniques, and equipment usage to enhance team performance.
- Collected blood samples from patients using various techniques, ensuring adherence to safety protocols.
- Performed venipunctures and capillary collections efficiently while minimizing patient discomfort.
Patient Access Coordinator
Baptist Health
2020.10 - 2022.07
- Managed patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Managed intake processes, verifying insurance eligibility and gathering necessary documentation.
- Coordinated patient scheduling and ensured timely access to outpatient services.
- Maintained accurate patient records, ensuring compliance with regulatory requirements and confidentiality guidelines.
- Enhanced patient experience by coordinating efficient outpatient scheduling and streamlining appointment processes.
- Reduced wait times for patients with effective time management and prioritization of tasks.
- Achieved high levels of patient satisfaction through empathetic listening and problem-solving skills.
- Developed and maintained comprehensive patient records in electronic health record systems.
Certified Nursing Assistant
Baptist Health
2019.10 - 2020.10
- Monitored vital signs, documenting changes to inform nursing staff of patient conditions.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Maintained cleanliness and safety standards within patient rooms and common areas.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Certified Nursing Assistant
CHI
2015.10 - 2019.10
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Transported patients between rooms and appointments or testing locations.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
High School Diploma -
Lafayette High School
Lexington, KY05.2013
Skills
- Crisis Situations
- Effective Listening
- Insurance verification
- Quality Patient Care
- EMR
- Customer service
- Teamwork and collaboration
- Scheduling management
- Multitasking
- Problem-solving abilities
- Clerical and Filing Support
- Medical terminology proficiency
Certification
- PT - Phlebotomy Technician
- CNA - Certified Nurse Assistant
- Adult Peer Support Specialist
Timeline
Outpatient Coordinator
SUN Behavioral Health
2025.12 - Current
Phlebotomist/Specimen Collector
Gravity Diagnostics
2022.10 - 2026.01
Patient Access Coordinator
Baptist Health
2020.10 - 2022.07
Certified Nursing Assistant
Baptist Health
2019.10 - 2020.10
Certified Nursing Assistant
CHI
2015.10 - 2019.10
High School Diploma -
Lafayette High School