Summary
Overview
Work History
Education
Skills
Football
Timeline

Mylan Erby

Fishers,IN

Summary

reliable and friendly, with a can-do attitude and a strong work ethic and proven customer service skills honed at Kroger and YMCA. Successfully enhanced customer satisfaction through effective communication and cross-selling strategies. Committed to maintaining cleanliness and safety standards while fostering teamwork and collaboration in fast-paced environments. Adaptable and results-driven, consistently exceeding expectations.

Overview

5
5
years of professional experience

Work History

Deli Clerk

Kroger
01.2025 - Current
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
  • Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
  • Engaged with customers to receive feedback on deli offerings, using insights to make targeted improvements.
  • Maintained cleanliness and organization in deli area, ensuring welcoming environment for customers.

Youth Worker

YMCA Of Greater Indianapolis
12.2022 - 08.2024
  • Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
  • Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
  • Managed and led activities promoting growth in mental, emotional, and educational areas.
  • Collaborated with parents, teachers and professionals to drive youth program outcomes.
  • Supported and mentored students in developing skills to become successful in community.

Broiler Cook

Portillos
01.2024 - 06.2024
  • Collaborated with team members to ensure smooth operations during peak service hours.
  • Contributed to the restaurant''s positive reputation by consistently providing high-quality, flavorful meals.
  • Demonstrated exceptional time-management skills by juggling multiple orders simultaneously while maintaining attention to detail.
  • Assisted in training new staff members on broiler station procedures, ensuring continuity of quality across shifts.
  • Increased customer satisfaction with timely preparation and presentation of appetizing broiler dishes.
  • Followed strict standards for food handling and safety, minimizing risks to customers.

Factory Worker

SMC
08.2020 - 11.2020
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
  • Collaborated with team members to meet daily production quotas, promoting a positive work environment.
  • Carefully packaged finished products and prepared for shipment.
  • Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.
  • Unloaded and loaded items from conveyors, machines, and conveyances.

Education

Pre Physical Therapy - Physical Therapy

Bluffton University , Bluffton, OH

Skills

  • Customer service
  • Cleanliness and sanitation
  • Honesty and integrity
  • Strong work ethic
  • Flexible schedule
  • Work area maintenance
  • Equipment use
  • Heavy lifting
  • Cross-selling products and services
  • Performance improvement
  • Teamwork and collaboration
  • Effective customer communication
  • Team player
  • Problem-solving
  • Adaptability and flexibility

Football

I have played football for about 13 years now on an organized team. I would like to say football is a huge part of my life because it taught me hard work, discipline, and teamwork. It taught me how to really function as a team, even if you’re new to the people that you’re playing with. I came back from college football and started to work at Kroger while I think about an expand on what I want to do for my career. It was very easy for me to get along with the people in the deli and everybody around just because I’ve been playing with so many teams and meeting so many new people to work with.

Timeline

Deli Clerk - Kroger
01.2025 - Current
Broiler Cook - Portillos
01.2024 - 06.2024
Youth Worker - YMCA Of Greater Indianapolis
12.2022 - 08.2024
Factory Worker - SMC
08.2020 - 11.2020
Bluffton University - Pre Physical Therapy , Physical Therapy

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Mylan Erby