Mylan Stokes
Pompano Beach
Summary
Results-driven operations, logistics, and IT professional with leadership experience in military, healthcare, and educational environments. United States Army Reserve NCO with experience leading personnel, coordinating logistics operations, maintaining inventory accountability, and training team members. Proven ability to manage competing priorities, improve operational efficiency, solve complex problems, and support mission-critical objectives in fast-paced environments. Active security clearance and strong background in team development, customer service, and process improvement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Help Desk Assistant/ Financial Literacy Program Leader
Blanche Ely High School
Pompano Beach
02.2023 - Current
- Provide leadership and guidance to students and program participants while supporting daily technology operations.
- Trained and mentored 100+ students and staff on Microsoft Excel, budgeting tools, cybersecurity awareness, and financial literacy concepts.
- Implemented a ticketing system that reduced response times by 30%.
- Maintained and updated desktops, laptops, and tablets, reducing downtime by 40%.
- Delivered Tier 1 and Tier 2 technical support with a 95% first-contact resolution rate.
Remote Patient Access Representative
University of Miami Hospital (Remote)
Coral Gables
07.2022 - 11.2023
- Supported over 1500+ patients weekly while maintaining high levels of customer service and operational efficiency.
- Collaborated with cross-functional teams to resolve scheduling, insurance, and technical issues.
- Utilized Salesforce and EPIC systems to manage patient interactions and workflow processes.
- Reduced call-handling times by 20% through process improvements and troubleshooting enhancements.
- Assisted in training new employees on patient access procedures and system navigation.
IT Helpdesk/ Program Leader
Nova Southeastern University School
Davie
07.2021 - 08.2022
- Led technology integration initiatives supporting over 50 staff members and educational personnel.
- Served as a primary point of leadership for technology-related projects and operational improvements.
- Trained faculty and staff on technology systems, increasing productivity and reducing classroom disruptions.
- Maintained a 90%+ issue resolution rate within 24 hours.
- Coordinated resources and schedules to ensure successful implementation of digital learning initiatives.
- Worked with multiple stakeholders to achieve organizational goals and improve operational efficiency.
Automated Logistics Specialist (Corporal)
United States Army Reserve
- Led and mentored junior Soldiers while ensuring accountability, discipline, and mission readiness.
- Coordinated supply chain, inventory management, warehousing, and distribution operations in support of organizational objectives.
- Managed accountability and tracking of equipment, supplies, and assets valued at thousands of dollars.
- Trained Soldiers on inventory procedures, operational processes, safety standards, and equipment accountability.
- Supported logistics operations requiring accuracy, time management, and attention to detail in high-pressure environments.
- Worked closely with leadership to ensure operational readiness and successful mission execution.
- Applied problem-solving and decision-making skills to resolve logistical challenges and improve efficiency.
- Maintained compliance with security, safety, and operational standards while operating under an active security clearance.
- Demonstrated leadership by coordinating personnel and resources to meet mission requirements and deadlines.
Education
B.A. -
Florida A&M University
05-2021
Skills
- Windows Azure
- Windows 365
- VMware
- Jira Ticketing System
- McAfee
- Active Directory
- Windows
- Red Hat Enterprise Linux (RHEL)
- Python
- Bash/Shell
- PowerShell
- JavaScript
- HTML/CSS
- SQL
- Team leadership
- Vendor management
- Contract management
- Team development
Certification
- CompTIA Security+ CE, Obtained
- CompTIA A+ Course, Obtained
- Security Level Clearance (Military), Obtained
Projects And Coursework
- Windows Server & Active Directory Deployment, Lab Environment / Professional Application, Installed and configured Windows Server 2019, deploying Active Directory Domain Services, DNS, and DHCP for centralized network management. Created Organizational Units (OUs), applied Group Policy Objects (GPOs), and managed user and group permissions to enforce security and compliance standards.
- User Account Automation with PowerShell, Internal IT Operations / Lab, Wrote PowerShell scripts to automate the provisioning of Active Directory users, group assignments, and mailbox setup for Microsoft 365. Reduced manual workload and minimized onboarding errors, enabling faster and more consistent user account management.
- Linux Server Configuration & Hardening, Lab Environment, Set up and secured Ubuntu and CentOS servers by configuring SSH key-based authentication, disabling root login, setting up firewalls (UFW/Iptables), and managing user permissions. Implemented scheduled security updates and audit logs to maintain system integrity.
- System Monitoring with Zabbix, Lab / Simulated Production Environment, Deployed Zabbix to monitor critical system resources (CPU, memory, disk usage) across multiple virtual servers.
Timeline
IT Help Desk Assistant/ Financial Literacy Program Leader
Blanche Ely High School
02.2023 - Current
Remote Patient Access Representative
University of Miami Hospital (Remote)
07.2022 - 11.2023
IT Helpdesk/ Program Leader
Nova Southeastern University School
07.2021 - 08.2022
Automated Logistics Specialist (Corporal)
United States Army Reserve
B.A. -
Florida A&M University