MYLANDA LATDRIK
Rogers,AR
Summary
Customer Experience Representative committed to providing exceptional service and fostering positive relationships with clients. Demonstrates strong communication and interpersonal skills, ensuring customer satisfaction and swift resolution of inquiries. Eager to contribute to a dynamic team environment while continuously developing professional skills and knowledge.
Overview
10
10
years of professional experience
Work History
Contact Center Representative
Jb Hunt FMS
10.2025 - 04.2026
- Resolved customer inquiries efficiently, ensuring satisfaction and retention.
- Managed high-volume call queues, maintaining quality standards in service delivery.
- Documented customer interactions accurately within CRM systems for future reference.
- Collaborated with team members to streamline processes and enhance response times.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Reduced handle time by quickly identifying customer needs and providing accurate information.
Call Center Agent
Community Clinic
09.2024 - 01.2025
- Handled high-volume calls, resolved queries efficiently, enhanced customer satisfaction.
- Streamlined communication processes, leading to improved response times and service quality.
- Utilized CRM software to track interactions, ensuring accurate and timely follow-ups.
- Collaborated with team members to address complex issues, fostering a supportive work environment.
- Provided exceptional customer service by addressing inquiries, resulting in improved patient satisfaction and loyalty.
Trainer
Tyson Foods
12.2015 - 01.2018
- Partnered with management to assess training needs, ensuring alignment with operational goals and fostering a culture of continuous improvement.
- Mentored new trainers to enhance their skills and confidence, contributing to a more cohesive training environment.
- Implemented interactive training techniques that engaged employees, promoting retention and application of learned skills on the job.
Education
High School Diploma -
Sweetwater Union High School
National City, CA05.2016
Skills
- Problem Solving
- Time Management
- Conflict Resolution
- Team Collaboration
- Adaptability
LANGUAGES
English
Interests
I love to read, play instruments and bake
Timeline
Contact Center Representative
Jb Hunt FMS
10.2025 - 04.2026
Call Center Agent
Community Clinic
09.2024 - 01.2025
Trainer
Tyson Foods
12.2015 - 01.2018
High School Diploma -
Sweetwater Union High School