Mylee Pietroburgo
Goodwill Industries
Laramie,WY
2
years of professional experience
Dynamic Sales/Production Associate with a proven track record at Goodwill Industries, excelling in customer engagement and efficient multitasking. Recognized for enhancing store performance through effective teamwork and quality assurance standards, while fostering strong customer relationships that drive repeat business. Committed to delivering exceptional service and optimizing workflows for improved efficiency.
Work History
Sales/Production Associate
5 Months- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained organized merchandising displays to promote sales and improve customer engagement.
- Collaborated with team members to achieve daily sales targets and maintain store standards.
- Adapted quickly to changes in store layout and promotional strategies for improved efficiency.
- Supported training of new associates by sharing best practices in customer service techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Server
11 Months- Provided excellent customer service by promptly taking orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new servers on menu knowledge and service standards.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Developed familiarity with menu items to provide recommendations and upsell specials effectively.
- Adapted to fast-paced environment, managing multiple tables while maintaining quality service standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Managed inventory of dining supplies to prevent shortages during service.
Team Member
9 Months- Delivered exceptional customer service, ensuring a positive dining experience.
- Operated cash register efficiently, handling transactions accurately and swiftly.
- Maintained cleanliness and organization in food preparation areas to meet health standards.
- Collaborated with team members to streamline order fulfillment during peak hours.
- Assisted in training new staff on operational procedures and customer interaction techniques.
- Monitored inventory levels, communicating needs to management for timely restocking.
- Implemented process improvements that enhanced service speed and accuracy during busy shifts.
- Resolved customer complaints effectively, fostering loyalty and satisfaction with the brand.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
Education
High School Diploma
Skills
Efficient multitasking
Packaging and labeling
Production support
Computer skills
Hand-eye coordination
Product assembly
Product inspection
Materials handling
Workflow optimization
Quality and compliance
Heavy lifting
Complex Problem-solving
Quality inspection
Product packing
Quality assurance standards
Team collaboration
Teamwork and communication
Attention to detail
Teamwork and coordination
Positive attitude
Following instructions
Good communication
Timeline
Sales/Production Associate
Goodwill Industries
02.2026 - 07.2026Read More
Server
Cracker Barrel Old County Store
07.2025 - 06.2026Read More
Team Member
KFC Taco Bell
10.2024 - 07.2025Read More
Anderson County High School
High School Diploma
Read More