Myleka Smith

• Planned operations to meet established schedules, factoring in order demands and business forecasts.

• Greeted customers and responded to requests for information.
• Processed credit card, EBT, and gift certificate payments with electronic computer system.
• Helped customers complete purchases, locate items and join reward programs.

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• Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
• Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
• Approached every question or concern with calm and level-headed approach.
• Maintained organized and orderly front end and removed carts, baskets and debris.
• Supported front end procedures to keep items well-stocked to prevent shrinkage.
• Answered questions about store policies and addressed customer concerns.

• Helped customers complete purchases, locate items and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Restocked and organized merchandise in front lanes.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Collected and authorized payments of guests.
• Reviewed weekly sales ads and monitored price changes.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Maintained cash drawer of $Amount or more per shift.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Greeted over Number patients per day.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Performed cash, card and check transactions to complete customer purchases.

• Collected room deposits, fees and payments.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
• Informed guests of hotel security features and offered details regarding fire and emergency procedures.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Promoted hotel brand's loyalty program via social media, email and direct mail.