Mylene Marcilla
Arcadia,USA
Summary
Dynamic individual with hands-on experience in Child Support Enforcement and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
28
28
years of professional experience
Work History
Legal Clerk
Los Angeles City Attorney's Office
Los Angeles, CA
01.2024 - Current
- Maximized office efficiency through proficient use of Google Suite, Calendar, Docs, and sheets.
- Adhered to strict ethical guidelines while performing legal clerk duties, demonstrating integrity and commitment to the profession.
- Contributed to a positive work environment through effective collaboration with coworkers and displaying professionalism at all times.
Child Support Officer/Specialist II
County of Los Angeles Child Support Services Dept
Los Angeles, CA
02.2000 - 10.2022
- Case Manager maintained accurate records of all clients interactions, transactions and case notes in accordance with departmental guidelines
- Managed and prepared legal documentations for court hearings related to child support cases
- Organized and managed a heavy caseload, including tracking payments, filing documents, negotiating payments, communicating with case participants
- Researched legal, financial, and other records to obtain data needed to secure and enforce child support cases.
- Calculated child support obligations and debts.
- Explained policies, procedures and instructions to parents.
- Calculated child support obligations and debts to initiate collection actions.
- Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
- Performed case management tasks to enforce court-ordered child support obligations.
- Evaluated income and expense data of non-custodial parents to determine support capability.
Intermediate Typist Clerk
County of Los Angeles
Los Angeles, CA
08.1996 - 02.2000
- Managed process of service documents and controlling court dates filing system
- Prepared documents files and entered process of services dates in court systems
- Processed high volume of court services and completed task within deadlines
- Accepted dictated notes and produced professional documents with outlined information.
- Increased office efficiency through proficient use of word processing software and other relevant tools.
Education
Certificate - Paralegal
Auburn University
Auburn, Alabama03.2025
Bookeeping-Accounting - Principal of Finance
Pasadena Community College
Pasadena, CA08.1993
High School Diploma -
Rosemead High School
Rosemead, CA05.1990
Skills
- Case analysis
- Assertiveness
Legal Research
- Child Support Laws
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
- Active Listening
- Court filings
- File Organization
- Client Communication
- Deadline Management
- Records Management
- Legal Terminology
Accomplishments
- Quality Service Awards & Demonstrated commitment to improving the lives of children of Los Angeles County.
- On the Spot Recognition of Excellence in County Service for significantly contributing to Intergovernmental's efforts to obtain & enforce court orders.
- On the Spot Recognition of Excellence in County Service for working large number of cases which assisted the Intergovernmental Division in achieving its goals & maintaining our status as the highest-performing division in the Dept.
Pronouns
SHE/HER
Employmentverification
Los Angeles City Personnel Department (213) 473-9311
http://per.lacity.org/
Human Resources Los Angeles County Child Support Services Department, Personnel (323) 889-3415
Customer Service (866) 901-3212
https://cssd.lacounty.gov/
Personal Information
Title: DATA ENTRY/RECORDS CLERK & LEGAL COLLECTION EXPERT
References
Upon Request
Timeline
Legal Clerk
Los Angeles City Attorney's Office
01.2024 - Current
Child Support Officer/Specialist II
County of Los Angeles Child Support Services Dept
02.2000 - 10.2022
Intermediate Typist Clerk
County of Los Angeles
08.1996 - 02.2000
Certificate - Paralegal
Auburn University
Bookeeping-Accounting - Principal of Finance
Pasadena Community College
High School Diploma -
Rosemead High School