Mylene Marcilla
Arcadia,USA
Summary
Dynamic individual with hands-on experience in Child Support Enforcement and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
28
28
years of professional experience
Work History
Legal Clerk
Los Angeles City Attorney's Office
01.2024 - Current
- Maximized office efficiency through proficient use of Google Suite, Calendar, Docs, and sheets.
- Adhered to strict ethical guidelines while performing legal clerk duties, demonstrating integrity and commitment to the profession.
- Contributed to a positive work environment through effective collaboration with coworkers and displaying professionalism at all times.
Child Support Officer/Specialist II
County of Los Angeles Child Support Services Dept
02.2000 - 10.2022
- Case Manager maintained accurate records of all clients interactions, transactions and case notes in accordance with departmental guidelines
- Managed and prepared legal documentations for court hearings related to child support cases
- Organized and managed a heavy caseload, including tracking payments, filing documents, negotiating payments, communicating with case participants
- Researched legal, financial, and other records to obtain data needed to secure and enforce child support cases.
- Calculated child support obligations and debts.
- Explained policies, procedures and instructions to parents.
- Calculated child support obligations and debts to initiate collection actions.
- Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
- Performed case management tasks to enforce court-ordered child support obligations.
- Evaluated income and expense data of non-custodial parents to determine support capability.
Intermediate Typist Clerk
County of Los Angeles
08.1996 - 02.2000
- Managed process of service documents and controlling court dates filing system
- Prepared documents files and entered process of services dates in court systems
- Processed high volume of court services and completed task within deadlines
- Accepted dictated notes and produced professional documents with outlined information.
- Increased office efficiency through proficient use of word processing software and other relevant tools.
Education
Certificate - Paralegal
Auburn University
Auburn, Alabama03.2025
Bookeeping-Accounting - Principal of Finance
Pasadena Community College
Pasadena, CA08.1993
High School Diploma -
Rosemead High School
Rosemead, CA05.1990
Skills
- Case analysis
- Assertiveness
Legal Research
- Child Support Laws
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
- Active Listening
- Court filings
- File Organization
- Client Communication
- Deadline Management
- Records Management
- Legal Terminology
Accomplishments
- Quality Service Awards & Demonstrated commitment to improving the lives of children of Los Angeles County.
- On the Spot Recognition of Excellence in County Service for significantly contributing to Intergovernmental's efforts to obtain & enforce court orders.
- On the Spot Recognition of Excellence in County Service for working large number of cases which assisted the Intergovernmental Division in achieving its goals & maintaining our status as the highest-performing division in the Dept.
Pronouns
SHE/HER
Employmentverification
Los Angeles City Personnel Department (213) 473-9311
http://per.lacity.org/
Human Resources Los Angeles County Child Support Services Department, Personnel (323) 889-3415
Customer Service (866) 901-3212
https://cssd.lacounty.gov/
Personal Information
Title: DATA ENTRY/RECORDS CLERK & LEGAL COLLECTION EXPERT
References
Upon Request
Timeline
Legal Clerk
Los Angeles City Attorney's Office
01.2024 - Current
Child Support Officer/Specialist II
County of Los Angeles Child Support Services Dept
02.2000 - 10.2022
Intermediate Typist Clerk
County of Los Angeles
08.1996 - 02.2000
Certificate - Paralegal
Auburn University
Bookeeping-Accounting - Principal of Finance
Pasadena Community College
High School Diploma -
Rosemead High School
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