Myles Banks
Birmingham,AL
Summary
Lead Medical Technician dedicated to ensuring 100% compliance with HIPAA and OSHA standards. Skilled in training staff on clinical procedures while enhancing operational efficiency through improved workflow processes. Proven track record in maintaining accurate documentation and delivering measurable performance improvements.
Overview
8
8
years of professional experience
Work History
LEAD MEDICAL TECHNICIAN
Medical Modalities
11.2024 - Current
- Trained and mentored staff on clinical procedures, safety protocols, and documentation standards to enhance team competency and compliance.
- Ensured compliance with HIPAA, OSHA, and internal quality assurance policies to uphold patient safety and confidentiality.
- Maintain accurate medical records and documentation within electronic systems.
- Answered inbound calls from clients, patients, carriers, and internal or external sources to resolve account inquiries.
- Informed customers of billing problems and resolutions to facilitate prompt issue resolution and maintain customer satisfaction.
SERVICE MANAGER
Ri-Med Inc.
09.2023 - 11.2024
- Led warehouse operations, inventory control, and supply chain logistics for medical equipment and supplies, ensuring timely delivery and availability.
- Ensured compliance with healthcare distribution and documentation standards, enhancing regulatory adherence and operational integrity.
- Analyzed operational data to improve fleet utilization and delivery efficiency.
- Provided product demonstrations and technical support to patients and healthcare customers, improving user understanding and satisfaction.
Supervisor/Service Agent
Enterprise Holding
10.2018 - 07.2020
- Managed customer service escalations, resolving issues to sustain high customer satisfaction.
- Coordinated scheduling, logistics, and service delivery, enhancing operational performance.
- Ensured safe daily service operations with compliant vehicle handling to uphold safety standards.
Student Information Specialist
Collegiate Admission & Retention Solutions
04.2018 - 10.2018
- Provided administrative and enrollment support, facilitating effective communication with students and stakeholders.
- Processed documentation while ensuring confidentiality and accuracy, contributing to streamlined enrollment processes.
- Managed high-volume inbound calls, ensuring accurate records in compliance systems and to support operational efficiency.
Education
ASSOCIATE OF SCIENCE -
Central Alabama Community College
Childersburg, AL05-2021
Skills
- HIPAA compliance
- Regulatory Compliance
- Quality assurance
- Medical Supply Logistics
- Inventory control
- Inventory Software Systems
- Data Reporting
- KPI Tracking
- CRM Platforms
- Microsoft Word
- Microsoft Teams
- Microsoft Outlook
Timeline
LEAD MEDICAL TECHNICIAN
Medical Modalities
11.2024 - Current
SERVICE MANAGER
Ri-Med Inc.
09.2023 - 11.2024
Supervisor/Service Agent
Enterprise Holding
10.2018 - 07.2020
Student Information Specialist
Collegiate Admission & Retention Solutions
04.2018 - 10.2018
ASSOCIATE OF SCIENCE -
Central Alabama Community College