Myles Cruzado

Staten Island,NY

Summary

Dedicated professional with 20 years in the optical industry, experienced in managing both retail and large-scale lab operations. Known for building strong teams, streamlining workflows, and fostering a positive culture. Eager to bring my leadership and adaptability to a new field.

Overview

years of professional experience

Work History

Store Manager / Dispensing Optician

Optique Elegance

Brooklyn, NY

03.2025 - Current

Directed daily operations of high end optical boutique driving 18% year over year sales increase in 1st fiscal year
Streamlined multiple operations processes to increase efficiency and simplify workflow for staff.
Automated lens/frame ordering and Introduced Optikam digital measurement software. Improving accuracy and eliminating errors while using a faster and less invasive process.
Provided exceptional customer service, assisting clients with frame selection and lens options. Educated patients on proper eyewear care and maintenance for prolonged use.
Led the hiring process, conducting interviews and evaluating candidates to build a high performing team. Trained new hires on standard protocols and best practices, ensuring smooth onboarding.
Managed inventory and vendor partnerships, ensuring optimal stock levels and cost control. Negotiated better pricing with vendor labs further reducing costs.

Director of Operations

Lift Optics

Brooklyn, NY

05.2020 - 03.2025

Directed expansion from niche operation into full-service optical lab, introducing surfacing, and coating capabilities.
Oversaw day to day operations across all departments, coordinating department managers to synchronize workflows to meet stringent production timelines.
Developed scalable systems to easily manage fluctuating contracts, enabling production to scale between 200-800 jobs per day. Established rapid onboarding protocols and cross-training, ensuring new hires quickly integrated into in demand roles.
Led Installation of large advanced machinery, overseeing construction and ergonomic redesigns of the laboratory. Utilized solid planning and creative thinking to solve massive logistical problems.
Led a live transition from older lab management software to new lab management system, guiding the team through the change with custom workflows and group staff trainings resulting in improved turnaround, and data efficiency.
Promoted a safe, positive and happy work environment. Empowered team members to grow from entry level into leadership roles.

Dispensing Optician

Williams Eye Works

Staten Island, NY

02.2016 - 03.2020

Tasked with the sales and dispensing of luxury frames and lenses in a high-end boutique.
Provided expert consultations, fittings, and dispenses, ensuring each patient’s unique needs were met for vision, comfort, and aesthetic.
Pretested patients using OCT and auto-refraction. Consulted with the doctor on patient history and specific vision needs.
Performed finishing work in the lab, including edging, tinting, inspections, and drilling/mounting all 3-piece rimless jobs.

Education

High School Diploma -

Fort Hamilton High School

01-2005

Skills

Promotes positive culture
Team management
Workflow Optimization

Client and team relations
Optical expertise
POS - LMS Systems

Timeline