Louis Vincent
Studio City,CA
Summary
Accomplished California-licensed optician and American Board of Opticianry Certified professional with a proven record of enhancing patient engagement and delivering exceptional ophthalmic care in the optical industry. Expertise in optical dispensing and business management, combined with strategic leadership and a patient-focused approach, fosters operational excellence, team success, and regulatory compliance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Dispensing Optician, Store Manager
Cutler and Gross
West Hollywood, California
01.2019 - Current
- Increased YOY volume in FY 2019-2024 by improving sales through strengthening patient relationships, enhancing customer service, and providing exceptional ophthalmic assistance.
- Championed ophthalmic department standards from the beginning of the patient's journey through dispensing, extending through to aftercare, troubleshooting, and through to yearly exams.
- Successfully assisted patients with all facets of selecting eyewear and prescription needs, such as interpreting, converting, transposing, adjusting, measuring, and troubleshooting.
- Responsible for receiving and inspecting all patient spectacle orders from lens manufacturers with a manual Marco lens meter, LM-101, while ensuring ANSI standards are met prior to the optician handoff.
- Managed all aspects of patient dispensing appointments and interactions by reviewing all components of patient history, order details, and providing an overview of the lens design, treatments, and all features and benefits.
- Listened to patients' preferences during eyewear adjustments while following the proper steps to execute correct adjustments that follow opticinary national standards.
- Managed all aspects of patient troubleshooting interactions by reviewing overall patient prescription changes, revisiting lens measurements, lens materials, and lens designs.
- Responsible for charting comprehensive notes regarding the patient order experience prior to scheduling provider follow-up appointments, if needed.
- Identified areas of operational improvement by executing a comprehensive audit of all optical orders and internal policies, while following all state and federal regulations to ensure compliance is met at all times.
- Established and nurtured strong relationships with co-workers to maintain a high-quality standard of care through teamwork and community.
- Identified and implemented cost-saving opportunities within the distribution network, without compromising product quality or customer service work product.
- Coordinated and managed benefits administration operations for payroll processing for employees, ensuring compliance with regulations, and timely and accurate execution.
Optician, Store Manager
Designer Eyes
Los Angeles, California
01.2018 - 01.2019
- Managed day-to-day operations and led a team of 15 employees across multiple luxury eyewear optical locations in Los Angeles and San Diego for Designer Eyes, ensuring adherence to company standards and the development of sales objectives for two new doors.
- Collaborated with independent luxury brands, including Jacque Marie Mage, Mykita, Matsuda, Dita, and Masunaga, to organize in-store activations, driving new business opportunities and enhancing brand awareness.
- Handled all aspects of staffing operations, including recruitment, hiring, and training, to build and maintain a high-performing team aligned with company culture and values.
- Worked with the finance team to manage retail budgets, including the creation, allocation, and analysis of expenses, to optimize financial performance and drive profitability across store locations.
- Implemented merchandise allocation analysis procedures to optimize inventory management, to provide data to head office staff, and to maximize sales potential.
Optician, General Manager
Linda Farrow
Los Angeles, California
01.2016 - 01.2018
- Oversaw retail operations and managed a team of 15 employees across multiple locations for Linda Farrow, ensuring alignment with brand standards and sales targets.
- Optimized financial performance by managing yearly retail budgets, and conducting quarterly updates with board members in London.
- Supervised and contributed to training sales staff and apprentice opticians.
- Sold and recommended eyewear and prescription lenses in order to drive company revenue and meet customer needs.
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
- Developed and implemented policies and procedures to streamline operations, enhance efficiency, and ensure compliance with company standards and regulations.
- Heated, shaped, or bent metal or acetate frames to fit eyewear to meet the requirements of the prescription, while balancing the expectations of the client.
- Conducted merchandise allocation analysis to optimize inventory management, maximize sales potential, and minimize excess stock.
- Instructed customers on how to care for prescription lens products, and optical eyewear.
- Managed all aspects of store merchandise, maintained inventory, cleaned, and straightened displays.
- Conducted comprehensive employee reviews, providing constructive feedback, and identifying areas for growth and development to enhance individual performance and foster a culture of continuous improvement.
- Collaborated with cross-functional teams to drive sales initiatives, marketing strategies, and promotional campaigns to enhance brand visibility, and increase revenue.
- Maintained a customer-centric approach, ensuring exceptional customer service standards, and fostering long-term customer relationships to drive brand loyalty and retention.
People Operations Generalist
JIL SANDER AMERICA
Beverly Hills, California
01.2015 - 01.2016
Education
Business Administration
Marymount Manhattan College
New York, NYAssociate of Arts - Political Science | Pre-Law
Santa Monica College
Santa Monica, CASkills
- Optical dispensing
- Adjusting eyewear
- Insurance verification
- Eyewear fitting
- Prescription interpretation
- Eyewear brands
Certification
- American Board of Opticianry: Certification, Active, 01/01/21, Cert: 241377
- California State Board of Optometry: License, Active, 01/01/21, SLD: 42337
Timeline
Licensed Dispensing Optician, Store Manager
Cutler and Gross
01.2019 - Current
Optician, Store Manager
Designer Eyes
01.2018 - 01.2019
Optician, General Manager
Linda Farrow
01.2016 - 01.2018
People Operations Generalist
JIL SANDER AMERICA
01.2015 - 01.2016
Business Administration
Marymount Manhattan College
Associate of Arts - Political Science | Pre-Law
Santa Monica College
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