THEODORE KNAPP, JR.
Fairport,NY
Summary
Dedicated licensed dispensing optician with 42 years of Optical Experience. With expertise in eyewear selection and customer relationship management. Committed to enhancing patient satisfaction through exceptional service and effective communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Dispensing Optician
Rochester Regional Health System
Rochester, New York
06.2023 - Current
- Assisted patients in selecting appropriate eyewear based on prescriptions.
- Educated patients about eyewear care and maintenance for optimal performance.
- Collaborated with optometrists to ensure accurate prescription fulfillment.
- Trained new staff on equipment usage and customer service protocols.
- Managed inventory of eyewear products and supplies for efficient service delivery.
- Provided exceptional customer service to enhance patient satisfaction and retention.
- Resolved customer complaints professionally in a timely manner.
- Resolved customer complaints promptly in a professional manner.
- Adapted lenses to fit into customer's frames according to prescription requirements.
Licensed Optician
I CARE for Eyewear
Canandaigua, New York
12.2022 - 06.2023
- Assisted customers in selecting eyewear styles and frame fittings.
- Educated clients on lens options and care instructions for eyewear.
- Collaborated with optometrists to coordinate patient care and follow-up appointments.
- Communicated effectively with customers regarding their specific needs and preferences.
- Performed lens edging, tinting, and coating processes according to prescriptions.
- Repaired broken frames or replaced damaged lenses.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Licensed Dispensing Optician
Cornerstone Eye Associates
Rochester, New York
09.2019 - 09.2022
- Assisted patients in selecting appropriate eyewear based on prescriptions.
- Conducted pre-examination tests to evaluate visual acuity and eye health.
- Educated patients about eyewear care and maintenance for optimal performance.
- Collaborated with optometrists to ensure accurate prescription fulfillment.
- Managed inventory of eyewear products and supplies for efficient service delivery.
- Maintained a clean and organized workspace to meet health standards consistently.
- Provided exceptional customer service to enhance patient satisfaction and retention.
- Adapted lenses to fit into customer's frames according to prescription requirements.
- Participated in store promotional activities designed to increase sales revenue.
- Attended continuing education classes to stay abreast with changing trends in the industry.
- Developed relationships with vendors in order to secure competitive pricing on optical products.
- Provided professional advice to customers on optical products and services.
- Adjusted eyeglasses, making minor repairs as necessary, to ensure proper fit and comfort levels for clients.
- Assisted customers in selecting frames that best suit their facial features and style preferences.
- Demonstrated knowledge of contact lenses including fitting procedures, cleaning instructions and follow up visits.
Licensed Dispensing Optician
Walmart Vision Center
Macedon, New York
04.2018 - 09.2019
- Assisted patients in selecting appropriate eyewear based on prescriptions.
- Conducted pre-examination tests to evaluate visual acuity and eye health.
- Managed inventory of eyewear products and supplies for efficient service delivery.
- Provided exceptional customer service to enhance patient satisfaction and retention.
- Resolved customer complaints promptly in a professional manner.
- Participated in store promotional activities designed to increase sales revenue.
- Performed measurements of patients' eyes for lenses.
- Utilized specialized equipment such as edgers, blockers and drilling machines during fabrication process.
- Conducted vision screenings for children at local schools using appropriate testing equipment.
- Monitored inventory levels of optical supplies such as frames, lenses and contact lenses.
- Adjusted eyeglasses, making minor repairs as necessary, to ensure proper fit and comfort levels for clients.
- Assisted customers in selecting frames that best suit their facial features and style preferences.
Education
Associate of Applied Science - Opticianry
Erie Community College
Buffalo, NY05-1984
Skills
- Optical dispensing expertise
- Lens fitting
- Eyewear selection
- Prescription verification
- Optical measurements
- Optical dispensing
- Optical orders
- Lens recommendation
- Eyeglass repair
- Optical laboratory coordination
- Inventory management
- Insurance verification
- Optical equipment maintenance
- Sales techniques
- Customer relationship management
- Knowwledgeable with OfficeMate, My Vision Express and Eyefinity Encompass
- Strong communication
Certification
- Dispensing Optician- New York State - License Number: 005160
Valid through June,2029
Timeline
Licensed Dispensing Optician
Rochester Regional Health System
06.2023 - Current
Licensed Optician
I CARE for Eyewear
12.2022 - 06.2023
Licensed Dispensing Optician
Cornerstone Eye Associates
09.2019 - 09.2022
Licensed Dispensing Optician
Walmart Vision Center
04.2018 - 09.2019
Associate of Applied Science - Opticianry
Erie Community College