Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Scott O'Neil

Summary

I'm an experienced Licensed Dispensing Optician that delivers exceptional service and assistance to clients. I assist in selecting appropriate eyewear and adjusting glasses to meet client needs, focused and driven with strong attention to detail. I am a motivated Optician with a demonstrated ability in working well in busy environments. I am a friendly professional, delivering positive engagement to put customers at ease. I have learned and acquired the skills necessary through trainings, certifications, and licensure to become competent in this distinguished field.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Licensed Dispensing Optician

Costco Wholesale Corp
08.2018 - 03.2024
  • Resolved customer complaints efficiently, demonstrating empathy and understanding while maintaining professionalism at all times.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Demonstrated versatility by cross-training in various roles within the practice, contributing to a cohesive team environment.
  • Performed basic vision testing for new patients.
  • Increased sales revenue by effectively communicating lens technology benefits to customers.
  • Assisted patients in selecting frames that met their aesthetic preferences and budget requirements.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.
  • Achieved high-quality results with meticulous attention to detail during lens fitting procedures.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Maintained a clean and organized optical dispensary, ensuring efficiency in daily operations.
  • Contributed to an increase in repeat business through exceptional customer service and follow-up aftercare appointments.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Collaborated with optometrists to ensure seamless patient care and support as needed.
  • Learned and adapted quickly to new technology and software applications.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Skilled at working independently and collaboratively in a team environment.

Certified Forklift Driver

Costco Wholesale Corp
08.2006 - 08.2018
  • Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
  • Ensured timely order fulfillment by accurately picking, packing, and shipping products based on customer requests.
  • Reduced accidents and injuries by strictly adhering to safety protocols and conducting regular equipment maintenance.
  • Enhanced warehouse efficiency by operating forklifts and pallet jacks for material handling.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Safely maneuvered heavy loads through narrow spaces without causing any damage to products or property.
  • Exhibited strong problem-solving abilities when faced with unexpected challenges or obstacles during daily tasks.
  • Loaded and unloaded trucks safely while minimizing product damage, ensuring efficient delivery processes.
  • Collaborated with team members to maintain a clean and organized warehouse environment, promoting workplace safety.
  • Provided training to new employees on proper forklift operation, safety procedures, and warehouse organization techniques.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and a fast-paced environment.

Cashier

Costco Wholesale Corp
08.2004 - 08.2006
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Upsold additional products and services to customers, increasing revenue.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Answered questions about store policies and addressed customer concerns.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked effectively in fast-paced environments.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.

Busser

Red Lobster
03.2003 - 03.2004
  • Set up advertising signs and displays on shelves, counters and tables.
  • Assisted with bussing tables and cleaning up spills.
  • Arranged tables and chairs for special occasions and events.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Coordinated with host staff on table availability, facilitating timely seating arrangements for guests.
  • Adhered to safety guidelines when handling glassware and other potentially hazardous materials.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Worked effectively in fast-paced environments.

Education

Associate of Science - Criminal Justice

ASU
West Campus
08.2007

Associate of Science - Criminal Justice

Glendale Community College
Glendale, AZ
08.2006

Skills

  • Eyewear Adjustment Techniques
  • Assistive Equipment Instruction
  • Optical Dispensing Expertise
  • Optical Display Arrangements
  • Order Preparation
  • Optical equipment testing
  • Certified Optician
  • Selecting frames
  • Prescription Evaluation
  • Optical Laboratory Coordination
  • Attention to Detail
  • Lens Recommendation Knowledge
  • Fittings
  • Managing repairs
  • Optical Needs Assessment
  • Computer Skills

Certification

  • Licensed Dispensing Optician

Timeline

Licensed Dispensing Optician

Costco Wholesale Corp
08.2018 - 03.2024

Certified Forklift Driver

Costco Wholesale Corp
08.2006 - 08.2018

Cashier

Costco Wholesale Corp
08.2004 - 08.2006

Busser

Red Lobster
03.2003 - 03.2004

Associate of Science - Criminal Justice

ASU

Associate of Science - Criminal Justice

Glendale Community College

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Scott O'Neil