Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Debra Falcon

Clewiston,FL

Summary

Adept Licensed Dispensing Optician with a proven track record at LENSRAFTERS, excelling in eyewear adjustment techniques and exceptional customer service. Renowned for effective time management and boosting customer satisfaction through innovative solutions. Expert in lens recommendation, ensuring tailored eyewear solutions for diverse client needs.

Overview

38
38
years of professional experience

Work History

Licensed Dispensing Optician

Walmart
LaBelle, FL
09.2020 - 12.2024
  • Gathered customer measurements, including bridge, eye size, and temple length.
  • Checked finished lenses for conformance to order specifications, quality and customer needs.
  • Verified finished lenses ground to prescription specifications.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Instructed customers on how to care for, insert and remove contact lenses.

Licensed Dispensing Optician

LENSCRAFTERS, Luxottica Group
West Palm Beach, Florida
05.2003 - 09.2020
  • Managed inventory and supplies to ensure materials were available when needed.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Licensed Optician

Sears Optical
Boynton Beach, FL
05.1987 - 05.2003
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Evaluated prescriptions along with clients' work and personal visual requirements.

Education

Optician courses

Miami Dade College
Miami, FL

Skills

  • Eyewear trends
  • Effective Time Management
  • Team Motivation Expertise
  • Contact lens
  • Corrective lens options
  • Eyewear adjustment techniques
  • Sales and promotion strategies
  • Retail sales
  • Lens recommendation
  • Insurance billing procedures
  • Time management

Affiliations

  • lions club - donating time to help kids in need of eyewear
  • one sight - Operation through Seemore vision van to help local school kids see well.

Timeline

Licensed Dispensing Optician

Walmart
09.2020 - 12.2024

Licensed Dispensing Optician

LENSCRAFTERS, Luxottica Group
05.2003 - 09.2020

Licensed Optician

Sears Optical
05.1987 - 05.2003

Optician courses

Miami Dade College

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Debra Falcon