Anthony Nguyen
Lake Elsinore,CA
Summary
Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail. Motivated Optician with demonstrated ability in working well in busy environments. Leads successful teams with dynamic coaching skills. Friendly professional delivers positive engagement to put customers at ease. Skilled individual with thorough understanding of eyewear, lenses and ophthalmic products. Assesses individual customer preferences to deliver optimal solutions. Exceeds service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns.
Overview
22
22
years of professional experience
Work History
Licensed Dispensing Optician
Lens Crafters
07.2011 - Current
- Enhanced customer satisfaction by providing personalized eyewear recommendations and adjustments.
- Increased sales revenue by effectively communicating lens technology benefits to customers.
- Maintained a clean and organized optical dispensary, ensuring efficiency in daily operations.
- Established strong relationships with clients through excellent communication and interpersonal skills.
- Assisted patients in selecting frames that met their aesthetic preferences and budget requirements.
- Performed comprehensive measurements for accurate eyewear prescriptions, ensuring optimal visual clarity for patients.
- Collaborated with optometrists to ensure seamless patient care and support as needed.
- Conducted quality control checks on incoming shipments, verifying accuracy of prescription lenses to uphold high standards of care.
- Promoted eye health awareness among clients through informative conversations about preventative measures.
- Regularly attended continuing education seminars to stay current on industry trends and advancements in optical technology.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
Licensed Lab Manager
Lens Crafters
06.2005 - 07.2010
- Improved lab efficiency by implementing automated processes and equipment upgrades.
- Enhanced laboratory safety protocols, resulting in reduced workplace accidents and injuries.
- Managed inventory control for chemicals and supplies, ensuring timely restocking and proper disposal of hazardous materials.
- Trained and supervised a team of technicians, fostering an environment of collaboration and continuous improvement.
- Established and maintained quality control standards, contributing to accurate test results and reliable data collection.
- Coordinated departmental budgets and resource allocation, optimizing lab operations while minimizing expenditures.
- Maintained compliance with regulatory bodies by updating documentation and staying current on industry regulations.
- Conducted regular performance reviews for staff members, providing constructive feedback to support professional growth opportunities.
Licensed Lab Tech
Lens Crafters
06.2002 - 05.2005
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Store Manager
Sunglass Hut
10.2001 - 05.2002
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
Associate of Arts - General Education
Orange Coast College
Costa Mesa, CA01.2001
High School Diploma -
Westminster High School
Westminster, CA06.1997
Skills
- Eyewear Trends
- Corrective Lens Options
- Retail Sales
- Eyewear Brands
- Optical Orders
- Computer Literacy
- Customer Service Excellence
- Inventory Management Abilities
- Strong Communication Abilities
- Problem Solving Aptitude
- Eyewear Adjustment Techniques
- Professionalism and Ethics
- Optical Laboratory Coordination
- Certified Optician (ABO)
- Quality Control
- Frame Repair
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Licensed Dispensing Optician
Lens Crafters
07.2011 - Current
Licensed Lab Manager
Lens Crafters
06.2005 - 07.2010
Licensed Lab Tech
Lens Crafters
06.2002 - 05.2005
Store Manager
Sunglass Hut
10.2001 - 05.2002
Associate of Arts - General Education
Orange Coast College
High School Diploma -
Westminster High School