Summary
Overview
Work History
Education
Skills
Certification
Various Awards
Timeline
Generic

COURTNEY FEKETE

Silver Creek,GA

Summary

Personable and motivated with keen understanding of optical products and patient needs, ensuring high-quality customer service. Knowledgeable about lens types, frame adjustments, and optical measurements, combined with hands-on skills in fitting and repairing eyewear. Committed to enhancing patient satisfaction and providing personalized optical solutions.


Overview

12
12
years of professional experience
1
1
Certification

Work History

Licensed Dispensing Optician

Costco
05.2024 - Current
  • Increased sales revenue by effectively communicating lens technology benefits to customers.
  • Prepared detailed insurance claim submissions, ensuring timely reimbursements for both the practice and patients.
  • Managed inventory levels, ordering new products as necessary to maintain optimal stock availability.
  • Streamlined appointment scheduling processes to minimize wait times and enhance overall patient experience.
  • Regularly attended continuing education seminars to stay current on industry trends and advancements in optical technology.
  • Conducted quality control checks on incoming shipments, verifying accuracy of prescription lenses to uphold high standards of care.

Licensed Dispensing Optician

Walmart Vision Center
11.2022 - 05.2024
  • Provide professional guidance and training to the Walmart Vision Center team on the proper fitting techniques and adjustments of eyewear to ensure optimal comfort and satisfaction for customers
  • Contributed to an increase in repeat business through exceptional customer service and follow-up aftercare appointments.
  • Educated patients on proper eyewear care techniques, prolonging the lifespan of their glasses or contact lenses.
  • Develop personalized eyewear solutions for customers by utilizing advanced knowledge of lens options, frame styles, and facial features to ensure each individual receives the best optical recommendations tailored to their specific needs at Walmart Vision Center

Vision Center Manager

Walmart Vision Center
08.2020 - 11.2022
  • Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
  • Identify and develop partnerships with independent optometrists to offer comprehensive vision care services to customers, expanding the range of services provided at the Vision Center and creating a competitive advantage in the market
  • Create and lead community outreach programs to raise awareness about eye health and the importance of regular eye exams, positioning Walmart Vision Center as a community-focused and socially responsible brand in the market
  • Identify key performance indicators (KPIs) for the Vision Center operations and create performance tracking systems to monitor and evaluate the center's success in meeting business objectives

Account Manager

Surya Rugs
03.2018 - 08.2020
  • Cultivated portfolio of 500+ high-value clients by leveraging industry knowledge and strategic networking.
  • Implemented CRM system to track client interactions and feedback, leading to more personalized service.
  • Strategically negotiate contract terms and discounts with key accounts to maximize sales revenue and strengthen long-term partnerships within the competitive rug industry market and consistently exceeding $100K monthly in sales
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.

Assistant Manager

Aeropostale Inc
05.2013 - 03.2018
  • Exceeded sales goals by +9.15% year-over-year (#1 in district) when company performance was down, despite a 6.1% traffic decrease for the year by educating associates on proper selling behaviors.
  • Heightened shrink awareness throughout the store by coaching loss prevention principles, resulting in a decrease from the prior year (1.61% from 2.73%)
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

Bachelor's Degree - Digital Marketing

Louisiana State University
01-2026

Associate of Science - Business Administration

Georgia Highlands College
Rome, GA
05.2016

Skills

  • Time management
  • Professionalism and ethics
  • Motivational skills
  • Insurance verification
  • Eyewear brands
  • Contact lens
  • Optical dispensing expertise
  • Eyewear trends
  • Product upselling
  • Problem-solving

Certification

  • Licensed Dispensing Optician (LDO002934)
  • Contact Lens Registry Examination (CLRE) - National Contact Lens Examiners (NCLE).
  • Certified Optician (CO) - American Board of Opticianry (ABO).

Various Awards

Surya : Rising Star Award (attentiveness to customers and willing to go the distance)

Walmart Health & Wellness: Optician of the Year 2024 

Costco: Employee of the Month (November 2024)

Timeline

Licensed Dispensing Optician

Costco
05.2024 - Current

Licensed Dispensing Optician

Walmart Vision Center
11.2022 - 05.2024

Vision Center Manager

Walmart Vision Center
08.2020 - 11.2022

Account Manager

Surya Rugs
03.2018 - 08.2020

Assistant Manager

Aeropostale Inc
05.2013 - 03.2018

Associate of Science - Business Administration

Georgia Highlands College

Bachelor's Degree - Digital Marketing

Louisiana State University

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COURTNEY FEKETE