Jacqueline Colangelo

Licensed Optician, Parma VA

• Provide exceptional customer service to veterans in need of optical expertise.
• Utilize VistA CPRS, Microsoft Teams and EHR systems to access and update patient records efficiently.
• Work closely with interdisciplinary healthcare teams to coordinate patient follow-ups and care plans.
• Educate patients on eyewear, prescriptions, and visual health while ensuring compliance with VA policies.

Optical Supervisor | 2010 - 2021

• Managed front desk operations, scheduled appointments, and provided patient support.
• Handled medical records, patient intake, and HIPAA-compliant documentation.
• Assisted in resolving patient concerns while maintaining a high level of professionalism.
• Regularly attended continuing education seminars to stay current on industry trends and advancements in optical technology.
• Demonstrated versatility by cross-training in various roles within the practice, contributing to a cohesive team environment.
• Managed inventory levels, ordering new products as necessary to maintain optimal stock availability.
• Collaborated with optometrists to ensure seamless patient care and support as needed.