Richard Crouse
Administrative Specialist
Seven Hills,OH
Summary
Experienced and highly organized healthcare administrator with over 20 years of progressive experience in medical support, scheduling coordination, and team leadership within the Veterans Health Administration. Proven ability to lead teams, streamline operations, and deliver high-quality administrative support in fast-paced clinical environments. Adept in federal healthcare systems, project management, and staff training. Recognized for outstanding service, leadership, and dedication to patient care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Medical Support Assistant (Specialty Clinics) | GS-7/5
Veterans’ Health Administration
Cleveland, OH
09.2015 - Current
- Serve as liaison between MSAs and supervisors, ensuring timely resolution of operational issues.
- Provide executive-level administrative support to Business Center leadership.
- Lead onboarding and training of new hires; manage daily workload distribution.
- Conduct research and prepare reports for leadership decision-making.
- Draft and review executive correspondence for accuracy and professionalism.
- Act as point of contact for internal and external stakeholders.
- Participated in a 90-day detail as Acting Supervisory Program Specialist, overseeing scheduling operations and supervising staff.
- Recognized for conducting resume reviews for internal candidates during pre-interview processes.
Education
Associate Degree - Business Management & Human Resource Management
Eastern Gateway Community College
01.2022
Skills
- Healthcare Administration & Scheduling
- Team Leadership & Staff Supervision
- Project Management & Process Improvement
- Executive-Level Support & Communication
- EHR Systems (CPRS), Microsoft Office Suite
- Onboarding & Training
- Data Analysis & Reporting
- Veteran & Military Healthcare Knowledge
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- CPRS / VistA / EHR Systems/PowerBI
- Typing: 48 WPM Data Entry: 9300 KSPH
- Medical Terminology Certified
- Inventory Management & Supply Ordering
- Critical thinking
- HIPAA compliance
- Staff training and development
- Insurance verification
- Patient care coordination
- Scheduling management
- Appointment setting
- Medical terminology proficiency
- Customer service
- Direct patient care
- Patient-focused care
- Compassionate
- Maintaining confidentiality
- Electronic health records
- Clinical documentation
- Adaptable
Certification
- Leadership Training: CleLEAD Program, Veterans Administration
- Project Management Certificate: Coursera
Timeline
Lead Medical Support Assistant (Specialty Clinics) | GS-7/5
Veterans’ Health Administration
09.2015 - Current
Associate Degree - Business Management & Human Resource Management
Eastern Gateway Community College
Military Service & Awards
U.S. Air Force Veteran, Air Force Achievement Medal, Good Conduct Medal, Longevity Medal, 4x Letter of Appreciation (Leadership & Presentation), Cleveland Clinic, 16x Caregiver Award Winner (Teamwork & Compassion)