Aja Stuckey
Kaiser Permanente
Capitol Heights,USA
1
Certification
6
years of professional experience
Experienced with coordinating patient appointments and managing medical records. Uses effective communication to facilitate seamless interactions between patients and healthcare providers. Knowledge of healthcare protocols and administrative procedures to support medical teams efficiently. I am a Healthcare professional with comprehensive experience in patient support and administrative tasks within medical facilities. Known for reliability and flexibility in meeting changing needs while maintaining high standards. Skilled in patient scheduling, record management, and team collaboration to ensure smooth operations
Work History
Medical Support Assistant(GS-5)
9 Months- Perform scheduling, canceling, rescheduling of patient appointments and or consults.
- Maintains patient's confidential records, copies, and files documentation.
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
- Answered and referred all visitors and telephone calls promptly and courteously, enhancing patient experience.
- Assisted healthcare providers in preparation for patient consultations, enhancing overall service delivery.
MEDICAL APPOINTMENT SCHEDULER
5 Years 7 Months- Coordinated with hospital departments to facilitate timely patient treatment.
- Greeted patients and verified insurance coverage to ensure smooth check-in process.
- Assisted patients with canceling and rescheduling appointments.
- Assisted patients with cancelling and rescheduling appointments.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
PHLEBOTOMIST
1 Year- Completed one-year in-office apprenticeship after three-month phlebotomy certification program
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Collaborated with laboratory personnel to address and resolve specimen issues, ensuring timely processing and accurate results.
- Enforced infection control and sharps disposal procedures, safeguarding patients, co-workers, and self from potential hazards.
- Obtained diverse blood samples through venipuncture and capillary puncture using syringes, butterfly needles, and straight needles, contributing to comprehensive patient care.
Education
High School Diploma
Skills
Appointment scheduling
Insurance verification
Patient coordination
Electronic health record
Data entry
Customer service
Time management
HIPAA compliance
Medical terminology
Health information management
Patient reception management
Collaboration and teamwork
Office administration
Basic life support
Data management tools
Effective communication
Administrative support
Patient communication
Medical record assessment
Certification
- Phlebotomy Technician
- Date issued: 2024-05-04
- Date expired: 2026-05-04
- Ekg technician(echo-cardiography)
- Date issued: 2024-05-16
- Date expired: 2026-05-16
Timeline
Medical Support Assistant(GS-5)
DCVA(VHA)
11.2025 - CurrentRead More
PHLEBOTOMIST
dynamic phlebotomy
05.2023 - 05.2024Read More
MEDICAL APPOINTMENT SCHEDULER
Kaiser Permanente
01.2021 - CurrentRead More
Croom High School
High School Diploma
Read More