Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

KAREN BARNES

Grand Prairie,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

24
24
years of professional experience

Work History

MEDICAL SUPPORT ASSISTANT GS 5, Step 2

Dallas Veterans Medical Center
Dallas, TX
05.2022 - Current
  • Responsible for interviewing Veteran's applying for medical benefits.
  • Responsible for assisting veterans with qualifying for eligibility and enrollment for VA Healthcare, using computerized programs such as CPRS, VIS, VISTA, VES).
  • Responsible for scheduling vesting appointments for veterans using Vista Scheduling GUI computer system.
  • Responsible for retrieving sensitive information, entering and modifying patient demographics using computerized databases. (VES and Vista)
  • Responsible for greeting Veterans, their families with excellent customer service. Identifying their concerns and finding a solution. If I could not help it is my responsibility to get the Veteran to the right person that can assist them.
  • Responsible for answering all emails (OUTLOOK), TEAMS chats and telephone calls in a timely manner. I often work independently to accomplish my daily goals.
  • I have a reasonable knowledge of Medical Terminology.

Checker/cashier

DECA Commissary
Fort Worth, TX
08.2015 - 05.2022
  • Utilized point-of-sale systems to process transactions quickly and accurately.
  • Provided excellent customer service during all interactions with customers.
  • Resolved customer complaints professionally and efficiently.
  • Checked prices and product codes of goods against invoices, receipts or other documents to verify accuracy.

Grocery Sales Floor Clerk

Target
Kailua, HI
01.2015 - 08.2015
  • Provided excellent customer service to ensure satisfaction.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Collaborated with team members to complete tasks efficiently and meet deadlines.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Utilized computer software programs to create reports, labels, forms.

Call Center Specialist

San Diego County Credit Union
San Diego, CA
01.2011 - 07.2011
  • Provided customer service to callers, including resolving issues and answering inquiries.
  • Developed strong relationships with customers by providing personalized attention and services in a timely manner.
  • Identified customers' needs, clarified information, researched every issue and provided solutions.
  • Operated telephone systems to respond to incoming calls and transferred calls accordingly.
  • Followed up on customer inquiries not immediately resolved.

Customer Service Representative/Call Center Representative

Carteret Craven Electric Company
Newport , NC
05.2000 - 06.2004
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently..
  • Developed positive relationships with customers through friendly interactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls and emails to facilitate customer service.

Education

Some College (No Degree) - General Studies

Dallas College
Dallas, TX

Skills

  • Appointment Scheduling
  • Detail Oriented
  • HIPAA Compliance
  • Data Entry
  • Calm and level-headed under duress
  • Inbound and Outbound Calling
  • Paperwork Processing
  • Microsoft Outlook
  • Medical terminology knowledge

References

References available upon request.

Timeline

MEDICAL SUPPORT ASSISTANT GS 5, Step 2

Dallas Veterans Medical Center
05.2022 - Current

Checker/cashier

DECA Commissary
08.2015 - 05.2022

Grocery Sales Floor Clerk

Target
01.2015 - 08.2015

Call Center Specialist

San Diego County Credit Union
01.2011 - 07.2011

Customer Service Representative/Call Center Representative

Carteret Craven Electric Company
05.2000 - 06.2004

Some College (No Degree) - General Studies

Dallas College

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KAREN BARNES